Hello, @Dianah23.
We're thrilled to have you in our Community, and thank you for your post!
Encountering difficulties while attempting to upgrade your phone through Self-Serve using the MyRogers app could be better. There could be several possible reasons why you couldn't checkout, such as:
- Some components blocking your device's browser from checking out
- Your plan may not be compatible; typically, you need an in-market compatible plan for a device upgrade.
You may consider trying the phone upgrade from a desktop browser. If you still require assistance with the checkout process, we are here to investigate the issue. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
Cheers,
RogersMoin
