My Shaw deal was cancelled

[Kkbems]

I was on.my Rogers App and checking our bill and saw that my son's data usage is again over the 1 gig limit. So i was poking around the app to check what the other plan options are and before I know it, I got an email that he is now on a $50/month plan. I swear I didnt choose this and there was nothing that asked me if I want to confirm or to change my plan. How can I cancel this and revert to the Shaw $0 deal on this phone.

*Added Labels*

[RogersJermaine]

Hi @Kkbems,

Welcome to the Rogers Community Forums, and thank you for your first post! We do hope you are able to find any answers to any inquiries you may have, as well as participate in any of the forum threads to share your experience.

For the issue you have mentioned, which is a strange one, did you receive any emails regarding the changes to the account? We would be happy to take a further look into this for you to provide some clarity on what may have happened.

Please feel free to send us a private message to @CommunityHelps. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine