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Roger's Gave Me A Christmas Gift ... But I need to "Find" it to claim it.

ADayInCourt
I plan to stick around

I get a text message from Rogers (assuming ot's legit - no links to connect to, just instruction) letting me know that as a valued customer for 24 months they are upping my mobile data to 30GB.

"Rogers Service Message: Hello xxx, we want to treat you this holiday season. ENjoy 30GB of bonus data every monthfor the next 24 months, totally on us, with your current plan. Its our way of showing our appreciation to our most valued customers - that's you."  Yippee, I feel so priveledged.  No big deal, but hey, it's free.

The instructions are simple:

Step 1- Login into Rogers.com/signin

Step 2, and final step : "Find your exclusive present and click "Get This Offer""

What kind of game is Roger's playing? Can they narrow down where to find this "exclusive present". I don't have time for this childish nonsense. In my account, I can check on "My offers", but it shows a slightly different deal:

Exclusive offer for xxx-xxx-xxxx!

Get 190GB for $120 / month on this line (plus applicable discounts & taxes)

 

Has anyone else been so kindly rewarded and able to share where they hide this offer?

 

 

***Edited Labels***

3 REPLIES 3

Re: Roger's Gave Me A Christmas Gift ... But I need to "Find" it to claim it.

RogersCorey
Moderator
Moderator

Greetings @ADayInCourt!

 

It should be under Services on the Usage tab. Make sure to select the right phone number when you go to Services.

 

If you still can't find it, we can apply the offer manually if you PM us.

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

Re: Roger's Gave Me A Christmas Gift ... But I need to "Find" it to claim it.

ott-nomm
I've been around

Had this same issue and when I contacted Rogers customer support, they said they couldn't help me and wouldn't be able to extend the offer. Pretty bad form to extend an offer and then not deliver on it.

Re: Roger's Gave Me A Christmas Gift ... But I need to "Find" it to claim it.

Greetings @ott-nomm! 👋

 

We see you've already connected with us via PM! In the event that you require further assistance, we'd love to continue there! 

 

Regards, 

 

RogersJo 

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