Wrong Internet Promo Offer
A wrong internet promotional offer was provided by a Rogers representative, but the Rogers management still not be able to resolve this issue. I am waiting for it, and will come back with updates soon. *Added Labels*
Forum Posts
Account sent to Collections for Unreturned Modem
I cancelled my cable in March with Rogers. Went into a Rogers store at Royal York/Bloor to return the modem and was advised they don't accept equipment there. We were given a box and told to contact customer service. We contacted customer service and...
Resolved! Did anyone got charged twice on their firs invoice for home internet?
Hi all, is it normal to get charged twice on their home internet. I moved to Rogers 10 days back and I got charged two times my monthly payment already. I have been complaining and spending hours with billing support. All they said was it is weird! A...
Internet price offered by field sales agent is different than what I got
A Rogers field sales agent came to my home and offered me 1.5G internet for $46.99/month with $50 credit. I was on a Bell internet service and paid $50/month. Thus, I signed the contract and changed to Rogers. However, my first bill showed $69.99. I...
Customer Retention - Ignite Legacy vs Ignite
Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...
Internet and Cable Bulk Agreement
Spent hours but no one at Rogers can provide information how to activate services under a Condo bulk agreement account. They keep shuttling from Ignite to Internet to Cable to New Construction Division after taking all the information. No one will pr...
Moving to a New Address. How do I check for Serviceability?
Is Rogers available in Victoria Harbour and if I’m moving from Barrie can I put my account on hold? **Labels Added**
Resolved! Bulk account problems
I moved into a condo that has an internet bulk service. I called to get my unit set up but the customer reps keep telling me they cannot find the account number. This is very frustrating because I know everyone in the building uses it and the formal ...
Ignite customer retention fiasco
Like many others, I’m a longtime customer. Been trying for a week to switch from cable tv/internet to Ignite bundle at a decent price. I guess that Rogers has decided to ignore loyal customers for shiny new Shaw customers. It’s sad how this company w...
Clueless service call
Last week we had a Rogers service call to replace a noisy Ignite gateway. Everything was working fine except the gateway was quite noisy after 4 years. A subcontractor showed up. He proceeded to tell us our cable line coming to the house was poor and...
Billing after cancellation
I cancelled my Rogers Internet back in June 26, 2023 and received my last bill; however, I received a new bill for the month after the cancellation. I checked my account and it looks like that rogers cancelled my service but restarted it without noti...
Refund
I already canceled internet service and my last bill shows a credit balance of $27.24. Two months ago, I asked how to get my money refunded. The customer service agent told me that because I have my credit card registered they will refund my money th...
Resolved! Home internet/mobile deal
New plans for Shaw customers have just be released but it is unclear if the monthly mobile rate includes internet. service. Would we continue to pay for our internet service directly to Shaw on top of the new rate that Rogers is offering? . *** ...
rogers ignite connection and wifi problems
I lost connection to my iBrantford ignite wifi box at ten this morning. Can not connect to Tv. Using phone to connect my computer to the internet. ***Added Labels***
Getting charged for ignite internet even though haven’t even used it!
Hi,I had taken a Ignite home internet subscription in 2021 and cancelled it within a week and returned all equipment immediately owing to issues of network in my area for Rogers. I have been charged 83 dollars for nothing and I am getting reminders e...
Asked for ID to Migrate to Ignite
I have been a Rogers customer for 7 years for internet, cellphone and home monitoring. In the last month we notice that internet gets disrupted sor a little while, other times, hours. Called Rogers and they say the modem we have is old (legacy) and ...
Ignite tv and cable in general
Just curious what the average prices everyone pays for ignite tv and internet . Wondering if I’m getting a good deal or not ***Added Labels***
Rogers REP threats and misleading information
Hey, I would just like to say that I am so so disappointed with the way this big firm is working. I set up my internet and home phone and i was told i would be charged X amount of money. I said sure - the Tech Lied to me and never told me that ther...
Resolved! Modem Delivery Issues
Around April 4th, 2023, I called Rogers to request an upgrade from the XB6 to the XB7 (because I needed more ethernet ports). I received an email on April 6th saying I should expect equipment to be delivered within 2-3 days. I never received a "shipp...
Being charged for not using internet after cancelation.
Hey, I’ve been getting charged by rogers even though I brought in the modem and cancelled in their store… in December now they’re sending me to collections… anyone have this issue with rogers? Cause I don’t even love at that residence anymore… ...