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Internet price offered by field sales agent is different than what I got

JimMeng
I've been here awhile

A Rogers field sales agent came to my home and offered me 1.5G internet for $46.99/month with $50 credit. I was on a Bell internet service and paid $50/month. Thus, I signed the contract and changed to Rogers.  However, my first bill showed $69.99. I spoke with several online agents and no one can honor the original offer. Right now I have to pay a higher price for internet service. I feel so disappointed and I need to spend more time to switch to another supplier. 

Does anyone have a similar experience? 

 

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Re: Internet price offered by field sales agent is different than what I got

RogersZia
Moderator
Moderator

Good evening @JimMeng,

 

Welcome to the Community!

 

I can imagine how disappointing this experience must've been for you. Do you happen to have the documentation for the offer the field sales rep made?

 

We'd like to review your account to see if there is a way for us to address the billing issue. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

 

 

 

RogersZia

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