I would just like to say that I am so so disappointed with the way this big firm is working.
I set up my internet and home phone and i was told i would be charged X amount of money. I said sure - the Tech Lied to me and never told me that there is
A) Contract Fees 20$ * remaning months
b) Didn't tell me that he was giving me business internet and phone service which will lead to inconveniences at the end.
3) I have moved to an area where Rogers doesn't provide services and I can't carry it over.
4) I called them before moving that i will be moving and require to cancel this - the tech when i logged into my account told me they will cancel on the certain date - and no cancellation fees will be applied. Now I am getting told that the tech lied to me or didn't know the information. And I am over here where i have to pay every month Bill and The cancellation Fees.
This is unacceptable - and i called another rep to talk to manager * Instead of being out with the manager * I was told i would get a call back which i doubt they will ever do that. I am not going to pay anything, even if i have to take this up as this was fully misleading and misconduct and lies.
Good day @bilawal123,
Welcome to the Rogers Community! We appreciate you took the time to bring this up to our attention and can imagine the frustration caused by this situation.
I understand you made the request to get a call back from a manager and I am sorry they were unable to put one on the line right away. Have they got back in touch with you yet?
If you would like us to look into this further, please send a private message to @CommunityHelps so we can gather your account information and if you're not familiar with our private messaging system, click here.
Kindly, let us know if this situation has evolved since you posted!