Hello.
This is an esoteric question regarding the naming convention used for a Rogers Account. I suspect that the system can only handle one name as the Account Holder, not two.
Let’s say a couple called Don Smith and Jane White open a Rogers ac...
I have the "share everything" Legacy Premium plan with 2GB of data, 2 iPhones and 2 iPads. Pretty Simple! One phone is at $90/mo and the other is $65/mo. ie. Talk - Unlimited Canada-wide Calling; Text - Unlimited CanadaWide Sent & Received Text, ...
Yesterday afternoon (8 Jan 2019) I received an email from a technician who tried to contact me by phone three times to set up an appointment to repair a dishwasher.
"We have receive the parts. I am not able to reach by phone says you cannot receive ...
I am often getting the message below when I try to log in. It is a new message for me. It is currently Saturday morning (24 Nov 18) when it is usually a low demand time. But I tried 4 times up to 2-3 minutes! Is anyone else experiencing this problem?...
NOTE: We have a Cell Phone plan with two phones. The voice mail was set up for one but I could not set it up for the other. There are on line instructions to hold down the 1 on the phone to get further instructions, but I would just get a voice that...
@Pauly You are correct because the only way I managed to get a device removed from my shared data plan was to call. I tried CHAT 4 times and it never transferred to a live agent when the word CANCEL was used. I tried again today (early Sunday mor...
You will have to call Rogers. You can't do it online and even when you try to do it with CHAT it will fail. The problem is when you type in CANCEL the automated CHAT agent will try to connect you to a live agent. This took over an hour the two time...
57 & Pauly. Thanks for your feedback.
FYI, I still have 2 phones and mini iPad on the Shared Plan so I didn't think the term "cancel" applied. Terminology!
I only wanted the large iPad "removed" from the plan as it is constantly on wi-fi anyway. T...
I have four devices - 2 iphones, 1 mini ipad and 1 ipad on a Shared Plan.
I want to remove one of the devices and there doesn't appear to be an on-line method of doing so. There is a + ADD device, but no - REMOVE device.
There is also no informat...
