Hello and welcome to the Community @r2t,
Sorry to hear you're looking to change service providers. It's odd that the pending port out request on our end shows a different provider than the one you're in touch with.
Just to clarify, did you speak to customer service or the Wireless Porting Support Team? If you haven't had a chance to speak to the appropriate team you can contact them at 1-866-559-5545 > Option 3. The hours of operation are:
- Monday to Friday: 8:00 a.m. - 9:30 p.m. (ET)
- Saturday: 9:00 a.m. – 8:00 p.m. (ET)
- Sunday: 9:00 a.m. - 8:00 p.m. (ET)
RogersZia