Wireless Number Porting from Rogers to Telus not going through.

[r2t]

Telus says porting request not going through as there is an existing porting request on the number, talk to Rogers and find out about it and get it cleared. Rogers says the request is from Bell ( I never requested that from Bell, last had the number ported from Bell to Wind in 2012 and then to Rogers in 2014). Rogers recommends talk to Bell and get the request cleared up. Bell says they do not see any requests and talk to Rogers. Everyone's pointing finger in a different direction for about a week and frankly, I have no clue what to do except going around in circles with them. Any help?

***Edited Labels***

[RogersZia · Accepted solution]

Hello and welcome to the Community @r2t,

Sorry to hear you're looking to change service providers. It's odd that the pending port out request on our end shows a different provider than the one you're in touch with. 

Just to clarify, did you speak to customer service or the Wireless Porting Support Team? If you haven't had a chance to speak to the appropriate team you can contact them at 1-866-559-5545 > Option 3. The hours of operation are:

• Monday to Friday: 8:00 a.m. - 9:30 p.m. (ET)
• Saturday: 9:00 a.m. – 8:00 p.m. (ET)
• Sunday: 9:00 a.m. - 8:00 p.m. (ET)

RogersZia

[RogersZia · Accepted solution]

Hello and welcome to the Community @r2t,

Sorry to hear you're looking to change service providers. It's odd that the pending port out request on our end shows a different provider than the one you're in touch with. 

Just to clarify, did you speak to customer service or the Wireless Porting Support Team? If you haven't had a chance to speak to the appropriate team you can contact them at 1-866-559-5545 > Option 3. The hours of operation are:

• Monday to Friday: 8:00 a.m. - 9:30 p.m. (ET)
• Saturday: 9:00 a.m. – 8:00 p.m. (ET)
• Sunday: 9:00 a.m. - 8:00 p.m. (ET)

RogersZia