Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Backlog of iPhone 15 Pro

Find it very angering that I can’t switch from order from the warehouse to pick up without losing my current plan that was offered by retention 3 months ago (which has MUCH MORE data than in-market plans now for the same money). I’m on a trip when th...

Resolved! Upfront Edge Return Kit

upgraded my phone 2 days ago at roggers store . . When I received my phone I did not receive the return kit for my old phone. I have a 560 upfront edge amount and roggers staff told me I need the return kit so I can send back my old phone as what I a...

Singh9 by I've been around
  • 640 Views
  • 5 replies
  • 0 likes

Higher bill

Hi,I bought iPhone 14 on boxing week sale.I was told that I will be charged $14 for phone financing and $50 for Roger’s plan.I got my first bill $95. When I asked the store agent he said it will be fixed in next month but now my new bill is issued wh...

Aliya1 by I've been here awhile
  • 274 Views
  • 2 replies
  • 0 likes

Issue trying to upgrade phone online

Every time I try to complete my upgrade online it tells me that something went wrong and gives me the option to chat, but nobody is available through chat or on the phone because of the holiday. Just wondering why I can’t complete the upgrade myself ...

Betyy by I've been around
  • 469 Views
  • 3 replies
  • 1 likes

iPhone 15 offers

Was offered a deal for iPhone 15 PM BIB for $33.81 Buy out is $580 and plan is $45 for 60gb Canada wide. But went there a couple days later they said no longer offer this deal. Anyone know where else offers this?   *** Edited Labels ***

Cinch by I've been around
  • 224 Views
  • 1 replies
  • 0 likes

Any Price protection for Rogers?

I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed? Thanks   *Added Labels*

hhvi by I've been around
  • 1795 Views
  • 9 replies
  • 0 likes

Hardware Upgrade - Feedback

Why is it so hard to get a straight answer on upgrading especially at a deal time like black Friday, cyber Monday.I'm ok with waiting to get contacted but why should I have to email . Over 8 times, phone over 10 times , text, get the run around. Tran...

Failed Promises on Plan+phone promotion

I have been offered for my 2 mobility lines Phone (Iphone 15 Pro max) + plan @ 60$ + taxes for 24 month phone finance. For which i have had received the devices, however these were wrong device ( ordered 256 GB Iphone 15 Pro max  - but got delivered ...

v28shah by I've been here awhile
  • 507 Views
  • 3 replies
  • 0 likes

Customer support

This is crazy I’ve been trying to speak to the right customer service agent to fix an issue with my account and after waiting hours and keep being transfer to different departments and being hanged up different times this is my last effort to try to ...

Billing Issues and Misinformation

I recently upgraded to the iPhone 15 Pro, before I upgraded I was financing the iPhone 13 Pro. When the iPhone 15 was announced I started looking to upgrade online. When in the upgrade screen it told me online that my remaining financing balance up t...

Woshi by I've been here awhile
  • 651 Views
  • 2 replies
  • 0 likes

Service and phone upgrade

I’ve been a customer for over 25 years and have recently been very disappointed with the service given by the reps. My bundles service was upgraded and have lost reception around the house, the response I got was to go buy an extender.Called to get p...

Billing Error

I purchased a device and change over to Roger on March 31th under a Roger Preferred program. They committed me a total bill of 79.8 plus taxes. Now I get my first bill of$260. Like more than three times.They wasted my three hours, while I was having ...

loyalty dept

This is ridiculous. I started to chat three times, each times it is going to Fido. only one time I was connected to rogers but i did not get help, i was told that i should chat to loyalty dept. after holding, then someone comes from Fido. What a wast...

meta5336 by I've been around
  • 491 Views
  • 1 replies
  • 0 likes

Device Reservation Iphone 15 Pro Timing

My 2 year Upfront Edge Term ends on Nov 8 2023 for my old Iphone 13 Pro.How soon can I preorder the new Iphone 15 Pro through Device Reservation (for in store pickup and to return the old phone at the same store at the same time) without penalties?If...

Win back team Scam

Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...

Moe56 by I've been around
  • 3141 Views
  • 11 replies
  • 2 likes

UpFront Edge return issue-total Scam

First of all I got scammed by rogers agent store at Point Claire that offering me the cheapest plan using my loyalty points, he told me that I can upgrade with new Samsung phone and free accessories that I don't want it for sure ( phone case, charger...

Upfront Edge return kit not sent.

Hi, I purchased a new phone last month through the online rogers store and received my new Samsung s23 around August 16. My old phone was purchased with upfront edge financing, like with the new phone. But, I never received the return kit for the old...

Labels