I was charged for Ignite set up and pro install add on even though I was told that I would not be charged. Bear in mind I was forced to update from my old service to Ignite by Rogers (not my choice). Total charges were $149. I would like this charge ...
I'm traveling for the first time from Canada to US. What can I do to avoid roaming charges on my phone? *Added Labels*
I setup a new watch with the lte share plan but I was not told that the plan was only for incoming calls and texts messages and that I would be charged extra for outgoing texts or calls made from the watch when away from my phone. I feel this is shou...
Hi Team ,I moved out of canada and bcz of that I requested to disconnect my existing rogers ignite internet connection. I asked for the account closing well ahead of my move out date but they provided once I am out of the country. As I wasn't sure wh...
Looks like I'm moving to Bell. After 2 decades Rogers had a glitch in thier system and somehow lodt our data usage while we were on wifi. Tried to get a solution but was hung up on three times. So, bought more data, 45 bucks to get 5 more gb's... If ...
On April 16, 2024, I purchased a new Apple Watch Series 9 with cellular capabilities and contacted Rogers to activate the associated plan. Despite multiple attempts over three consecutive days with different plans and settings, my watch could not be ...
I will be travelling outside of Canada, and I only need to receive text messages, such as authorization codes. I won't be using cellular data to surf the Internet or make calls with my Rogers phone. I am thinking of turning off "cellular data" in my ...
I have a 1 gig data plan. Yesterday all at once, within one minute, my messages told me I was at 75%, 90% and 100%. By the time I could shut off data is was at .02 overage. Am I going to be charged for that? Normally I would shut off data by 90% but ...
So my son's birthday today and he was thinking of a cell phone. It dawned on me I had a 500$ credit with Rogers so I figured out how to login. To my surprise my credit was eaten up by increases and a year of late fees. An email simply stating my acco...
Worst Service and support ever. I just got back from 5 weeks in Costa Rica and have been charged $15/day for every day I was there. My phone had cellular turned off and I only used wifi when available. And no help from Rogers with this at all! I will...
At the very moment i am using Rogers plan which gives me liberty of free roaming to US / Mexico. since I am abroad due to nature of my work and using Rogers services on Wifi, noticed for last 2 months that I got billed for roaming charges , whereas f...
Over a year ago. I returned a modem for my daughter/boyfriend. I packaged it and mailed it.I had a tracking number, and checked until it showed delivered. Then discarded the receipt.The modem was in the boyfriend’s name and he was subsequently sent o...
Made a payment through my online back (Same Rogers account same back for the past 10 years. Rogers is claiming they cannot find my payment. My bank has verified and confirmed payment was made and went through with confirmation. Rogers still can't fin...
So frustrated with Rogers. Was advised in mid-June that phone returns could be done at any store on or before due date. Went to the store on the due date and was told we could only return the phone to the originating store. Went to the originating st...
Be very very cautious when choosing the Save and Return option with Rogers. When we upgraded both phones on our accounts, Rogers did not process the return of our phones properly which resulted in Rogers thinking we exceeded our credit limit because ...
I cancelled my service in May, but didn't receive any email with Rogers returning label. So I called to Rogers support and support specialist Daniel (I2248578462) sent me a letter and organized returning. I returned the equipment on July 5, 2024 usin...
Rogers is absolutely mental. You send me a bill for $107 dollars after jerking me around for 2 weeks. I ordered a Thinkphone online (in the middle of the night as an impulse) but was totally down to pay and even switch phone companies just for this d...
I never had such a hard time to resolve simple issue.I have signed for the home internet online back in April and in the chat confirmed that no installation or any additional fees will be charged. After a week I have received a bill where additional ...
How long one need to wait till back office at Rogers cancel cellphone line cancellations.I have been billed 2 months after cancellation instructions and payments are pre authorized. Customer service says back office is working on it and not to worry ...
Rogers connected my service on the 27th of June and 4 days later I get a bill for twice what I'm suppose to pay because they billed me on the 27th but didn't update the credits until the 28th. I asked the guy in chat to have a manager call me, I aske...