Cancellation of cellphone line and back office support

[ranjanpradhan22]

How long one need to wait till back office at Rogers cancel cellphone line cancellations.
I have been billed 2 months after cancellation instructions and payments are pre authorized. Customer service says back office is working on it and not to worry as it will be returned. Any clue ??

**Labels Updated**

[RogersMaude]

Good morning @ranjanpradhan22,

Thanks for bringing this up to our attention. Has the situation evolved since you posted?

If you did not get the confirmation that your services were cancelled by our back office team, please send us a message to @CommunityHelps, as we'll need to discuss privately to have a look at your account.

To know how our private messaging works, click here. We'll be happy to further assist you!

RogersMaude

[ranjanpradhan22]

Hello,
Thanks for the response and asking.
No, I have not received any update and my credit card was billed last week for those services. Still waiting for resolving it.

[RogersMaude]

Hello again @ranjanpradhan22,

Thanks for your reply! I'm sorry to hear it has yet to be rectified.

As indicated in my last message, please reach out to us via private message so we can take a deeper look into this.

Feel free to remove the automatic payments as your preferred payment method if you wish.

Thank you so much!

RogersMaude