I never had such a hard time to resolve simple issue.
I have signed for the home internet online back in April and in the chat confirmed that no installation or any additional fees will be charged.
After a week I have received a bill where additional $45.33+tax was applied to my bill and when I called I've been told it is an installation fee and modem(router) rent was added to my contract- that SHOULD NOT APPLY TO ME, I have a copy of the chat that confirms it.
I had to contact Rogers May 5 and 7 to adjust this, but I was told they can't do that because the agent that assign the contract and service didn't put any note to waive setup fee. After this I decided to cancel the home internet and called Rogers May 13, also I got a verbal confirmation that because first contact with issue was made during the first 30day period the cancelation will be applied with full refund (first bill was $136.33 with Tax) and once all done I will be contacted for router return (drop-off or label to ship).
By May 24th it still was not canceled and I called again, another ticket was opened, and in May 31st in my bill was applied -$12,02 adjustment which is not what I was expected.
In June 5th I got an email with confirmation that the last case opened in May 24 was proceed. I was still waiting for email to what to do with Modem(Router), but didn't get one, but received new bill in July 4th with $265.31 - Modem unreturned equipment!
I am totally disappointed with the service and with the cancelation process that should be easy and caused so many issues!
I am expected to get a full refund for the service which is $136.33 for the first bill and adjust my bill -$264.31 for the modem(router)unreturned before it will be redeemed from my account and send me a label to return a modem
