I have had a family plan of 4 lines since 2012. Today I called to have them divided into their own accounts. Rogers wants to charge $50 for admin fees? I explain they’re not new accounts and they should be happy to keep them as customers, not charge ...
Good morning, I have tried the last couple days to get through to you guys. My home bill has gone from $192.63 to $258.76? I'm hoping this is a mistake. We have been a loyal customer for many years with my three home accounts and my business cells....
Roger's service is very dirty. My account has been suspended three times in one month without any region due to system problems *Added Labels*
My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company. They cancelled his order without notice. He chatted on...
I have never experienced such outrageous billing mistakes, service errors and Suspension of Services errors without any prior notice and poor communication and management from customer services IN MY WHOLE LIFE. I have been going to Rogers store 5 t...
Is accounts open today, I need to call/msg in to do a change for my MIL's account. Basically mgere 2 locations into one billing. Thnx Bill ***Added Labels***
I see that if you use the self serve option online to change a phone number that it’s more cost effective. What is the price to do it self serve versus the $35? *Added Labels*
People coming over from Shaw. You have to set up automatic billing. it is buried in the contract. I wasted over 2 hours trying to get the penalty billing of $5.60 reversed. 2 sets of 20 minutes on hold, then over an hour on chat with no success, ...
Just voicing my displeasure on finding out on my own of a monthly rate increase of 3.6%. No heads up by way of notification in any form....other than the monthly bill notice with what was obviously a higher price. Don't care why, yadda yadda....jus...
Billing not listed on Roger's bill for SMS and MMS Canafa to USA. Cannot verify if the text messages are sent from my cell phone or a app. Rogers needs to have detailed billing information on the bill. Like the SMS phone number and Date of text messa...
Mobile Device order keeps getting cancelled.I have been trying to get answers, i keep getting the run around, passed on to someone else, and go to the bottom of the list everytime. I am on the phone for hours on end and no one answers the phone. ...
Hello, I used to have multiple products from Rogers and I recently ported out 7 cellphone lines from Rogers to Bell. I received a call from Ekta, an Ambassador team member with a win-back offer 15 days ago and we agreed that she would call back in 2 ...
Every time I try to log into my Rogers Account it accepts my UN and PW but my page is either blank or reads "cant access details - try again later". This happens every time. On line chat-bot cant help. Any suggestions? ***Edited Labels***
Every time I try to check my monthly internet usage on my Rogers Home Internet, I get the same old error message. It's been happening for months. When I ask Rogers, they say its a temporary glitch in their system, but it has been happening for ...
What is the process to cancel your phone plan early? There are three phones that are on the second billing cycle out of 24. Is there anything else past paying out the cost of the phones that were financed? ***Edited Labels***
Hi My Name Paul PI need Cancel my Rogers Account for now what to send the phone back to yours so email me till where mail the phone back have good day ***Edited Labels***
How can I pay off my devices I have on my phone plan before the term is up? *Added Labels*
I currently have digital light TV. Roger's told me that if I move to an area that has Ignite available then I would not be able to subscribe to any RF TV package (which Roger's calls digital cable). I would have to subscribe to an expensive Ignite bu...
Does the Office of the President ever answer the phone or check their emails? I've had an issue get escalated that I've been trying to resolve for 4 months and I'm at my wits end with Rogers. It's been escalated to MAX and VENOZA in the Office of ...
I've called so many times to get it sorted as I wanted to take advantage of the pre order offers for s24 ultra. I'm on a rpp account just recently signed up for the program. Before signing up it was allowing me to renew my contract for the s24 ultra ...