3.6% Price Increase

[ByetheSea]

Just voicing my displeasure on finding out on my own of a monthly rate increase of 3.6%.

No heads up by way of notification in any form....other than the monthly bill notice with what was obviously a higher price.

Don't care why, yadda yadda....just desire and expect the need to feel respected with 'prior' notification....note to my file - one demerit for customer relations.

***Edited Labels***

[57 · Accepted solution]

@ByetheSea If you look closely at your previous bill statements, you'll see a notice regarding price increases, usually about 3-5 months before the actual price increase comes into effect.  It's always there.

[Babylegs1]

You were notified on your November 2022 bill

[Aylesbury]

Try 9.7%. That was my surprise today.
Apparently there was a note buried in my December bill. You had to click on it and then scroll to find it.
Clever stuff.
Rogers will be joining Netflix on my bye bye list.

[57]

---

@Aylesbury wrote:  Apparently there was a note buried in my December bill. You had to click on it and then scroll to find it.

---

This is what happens if you don't review your statements. Or when there's a notice in the statements about channel changes that people don't read. I guess there are lots of people who don't, but that's not Rogers fault.  Same thing happens when people don't review their electricity or gas or credit card statements and get incensed. 

[warped77]

Just got my bill and saw the increase. I checked last months bill and there was no mention of an increase. This is ridiculous. This is the second increase since I signed up for my package. Why bother to give a price on a package if they're just going to increase it anyway. So tired of the bate and switch.

[57]

@warped77 : It looks like your post was moved to this existing thread.  If you read my solution post you'll see that the price increase is always included in your statement, usually about 3 months beforehand.

[Babylegs1]

I was notified about the increase on my November 2022 bill, some were notified on their December 2022 bill 

the notification stated that after Feb 12 there would be an increase.

[Babylegs1]

hardly buried, its right on your bill where your services are in bold letters

[GF18]

Phone Customer Service, ask to speak to Retention group.   They should be able to put in a 12 month credit to offset the increase.    And then next year the same thing will happen and you're back to square 1.