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Forum Posts

Unusual Payment Email

Hi, been a customer for over 40 years but all of a sudden within the past two weeks I've been getting threatening messages for overdue bills.  If not paid within 2 days my service will be cut off!  I can't pay a bill if I don't get abill!  I rec'd. a...

Jesseppii by I've been here awhile
  • 687 Views
  • 3 replies
  • 0 likes

Appreciation Bonus Data

So I received an offer for 20 gigs of data for 24 months for free just because I'm a loyal consumer. How about since I'm so loyal you make some cheaper plans? I barely use 1 gig of data and the cheapest plan is 15 gig. Then you throw another 20 gigs ...

Forchon by I've been around
  • 1831 Views
  • 6 replies
  • 1 likes

Unable to Cancel my Account

For almost 3’months I have been trying to cancel an account. In December i was told it was canceled. It wasn’t. January same thing. February another bill.In the last month I been told that there was an issue with CPU and they had to reboot so i would...

Change in Payment Due Date

The recent change in Rogers payment due date will have a negative impact on those on monthly programs/payments like ODSP for example, those that are desparately struggling in these times! For example, this month's payment due date is May 30th. This m...

TCV1214 by I plan to stick around
  • 8852 Views
  • 54 replies
  • 6 likes

Charged After a Fraudulent Activity on My Account

I have made a fraud claim and cancelled everything on my account and still got a bill of 62$. Neither retention department nor nobody did nothing for me. I have a bill due on December 23rd and for the service which I never received. For some reason t...

mkay1112 by I've been here awhile
  • 277 Views
  • 1 replies
  • 0 likes

Rogers Overcharged on Final Invoice

I've been having a really difficult time with Rogers and their Customer Service.   I closed my account in early November, and was sent a final bill. On that bill I was charged for services beyond the date my service ended, as well as an unreturned eq...

cancrowe by I've been around
  • 235 Views
  • 1 replies
  • 1 likes

Offer Not Honoured and No Longer Available

I need help with rogers please. I’m a very reasonable person and have been with rogers for well over 25 years. I have my wireless, TV and Internet with them. I’ve spent over six hours between the phone and chat with Rogers in the last two weeks tryin...

AlanZF by I've been here awhile
  • 293 Views
  • 2 replies
  • 0 likes

Likewize Claim

I have lost my device on Dec 29 and I filed my claim. They have requested for documents (Service Request Statutory Declaration (which was filled and submitted (Accepted) , Proof of ID (Driver License with my current address on Rogers Account (Accepte...

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manbirgill by I've been around
  • 3271 Views
  • 5 replies
  • 1 likes

Home phone disconnected without our knowledge or permission.

Over the weekend, we accidentally unplugged our modem while moving something around. After plugging it back in, our modem suddenly refused to work. (Zero issues before.) We called Rogers technical support and were told that we had a "legacy" modem an...

HelpUs1 by I've been around
  • 696 Views
  • 3 replies
  • 0 likes

10GB bonus data removed

In October 2022 I was offered 10GB bonus data for my loyalty with Rogers - it stated it would be effective immediately and for 18 monthsIn July 2023 I was sent a text from Rogers stating that the 10Gb data bonus would continue to renew monthly as it'...

burtonjs by I've been around
  • 248 Views
  • 1 replies
  • 0 likes

Installation Charge For Moving

I’m not sure who should I reach out to get a resolve problem.I moved to a new house, and need to move my wifi too. Therefore I made a phone call to requested. The woman requested me to ordered an agent to come for help. Do I need to? She said I need ...

quynhnhg34 by I've been here awhile
  • 554 Views
  • 4 replies
  • 0 likes

Lease Buyout

I have an S22 and iphone se on two year lease. How much will buyout be on these phones?       ***Edited Labels***

Resolved! Upfront Edge Refund No Updates

Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...

pstefan98 by I'm here a lot
  • 340 Views
  • 2 replies
  • 0 likes

Gen 2 Modem Charge

Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...

bigalgae by I've been around
  • 238 Views
  • 1 replies
  • 0 likes

Upfront Edge Return Procedure

I was Rogers business customer for my life and now I decided to move to another service provider. I contacted Rogers customer care and they did not budge, so I moved. I have hard time figuring out how to return my upfront edge phone to rogers.. The r...

Question About My Internet Account

hi i need to confirm if my rogers internet account has been hacked or not. keep getting prompts on my Samsung galaxy a18 (2018) android phone. my charger for my phone is not working, I'm at 17%       ***Edited Labels***

bonnieac by I've been around
  • 206 Views
  • 1 replies
  • 0 likes

Resolved! return a payment made to a wrong account

I have rogers internet service and the payment I made recently got posted to a incorrect rogers account. I called customer service asking them to transfer or refund but to my disappointment they said the payment cannot be transferred to my Rogers acc...

Maazu by I'm here a lot
  • 8584 Views
  • 17 replies
  • 0 likes

Account hacked

Thursday November 9 I received email from Rogers about a new IPhone upgrade which apparently I did in store in Mississauga. Called Rogers immediately to inform about the scam. On Friday November 10 I noticed that a new phone line was opened on my acc...

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