Mobile Device Cancelled

[Jugdeep_23]

Mobile Device order keeps getting cancelled.

I have been trying to get answers, i keep getting the run around, passed on to someone else, and go to the bottom of the list everytime.

I am on the phone for hours on end and no one answers the phone.

when i go to the chat, i am advised there is nothing they can do i have to call.

What do I do?

I have been with Rogers since 1985 (different accounts), looks like Rogers wants me to move on.

***Edited Labels***

[RogersJermaine]

Hi @Jugdeep_23,

Welcome to the Rogers Community Forums, and thank you for sharing your most recent experience with us.

After being a valued customer for such a long time, we most certainly do appreciate your loyalty and thank you for your patience. Were you provided with any further information as to why the orders keep getting cancelled?

We can certainly take a further look into this for you to see if we can assist you with any further updates on the account. Please feel free to reach out to us via private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine