05-15-2024 01:51 PM - last edited on 05-15-2024 01:59 PM by RogersMoin
HI guys,
I am moving to a place where there is no service from Rogers but my contract is 2 years and just started 50 days ago what to do will they cancel the connection and charge the fee? but how is it my fault i am ok to keep the connection but the service there is unavailable.
*Added Labels*
05-15-2024 02:46 PM
08-17-2024 04:47 PM
I am in the same situation moving to US and its been only 1 month or roughly 45 days the contact has begin.
they are asking me to pay 360 dollars which is 15$ *24 .
pls help.
Creating a CCTS complaint will help?
08-19-2024 10:09 PM
Hi @rcnu2004,
Welcome to the Community!
If you cancel your services before the length of the term ends, you will be billed an early cancellation fee. This information would've been communicated to you when you were activating/renewing your services.
Please let us know if you have any other questions.
RogersZia
09-03-2024 05:25 PM
09-05-2024 05:29 PM
Hi @Ccutajar,
Welcome to the Community!
That's a good question, the answer would vary based on where you're moving to. If you want us to review your account and assist you further, please send us a private message @CommunityHelps .
RogersZia
09-05-2024 05:38 PM
3 weeks ago
Can you tell me what I need to do or how you had this resolved? I am also moving to an area where Rogers is not available. I am waiting for a call back from a manager. Any helpful information would be greatly appreciated!