2-Year Contract, Moving to a Non-serviceable Area

[darkknight01]

HI guys,

I am moving to a place where there is no service from Rogers but my contract is 2 years and just started 50 days ago what to do will they cancel the connection and charge the fee? but how is it my fault i am ok to keep the connection but the service there is unavailable. 

*Added Labels*

[LordDrakkon]

You should be able to cancel without penalty when moving to an area where Rogers does not provide service.

[rcnu2004]

I am in the same situation moving to US and its been only 1 month or roughly 45 days the contact has begin.
they are asking me to pay 360 dollars which is 15$ *24 .

pls help.

 Creating a CCTS complaint will help? 

[RogersZia]

Hi @rcnu2004,

Welcome to the Community!

If you cancel your services before the length of the term ends, you will be billed an early cancellation fee. This information would've been communicated to you when you were activating/renewing your services. 

Please let us know if you have any other questions. 

RogersZia

[Ccutajar]

Here's a question if you don't service the area how is that my fault still robbing me for leaving

[RogersZia]

Hi @Ccutajar,

Welcome to the Community!

That's a good question, the answer would vary based on where you're moving to. If you want us to review your account and assist you further, please send us a private message @CommunityHelps .

RogersZia

[Ccutajar]

It's ok I canceled took 3 different chats and an hour but I couldn't be happier to be rid of Rogers

[SamTucker]

Can you tell me what I need to do or how you had this resolved? I am also moving to an area where Rogers is not available. I am waiting for a call back from a manager. Any helpful information would be greatly appreciated!

[PrachiD]

How did you solved the same issue, please help I don’t want to pay ECF if I move to non serviceable area.

[mansimehrotra]

I am in the same boat, moving to a Rogers non serviceable area in GTA and still have 1 year left on my contract. Can you please confirm how did you get rid of rogers ECF?

[Harschinho]

Incorrect, I got my 2 year Ignite Internet contract through your store at the atrium where I had specifically asked the representative if there would be cancellation fee due to moving out within 2years and they said no! 

[CameronS]

I'd like the answer to this as well. I know I'm moving to a rural location in ~5 months and its likely the addess wont have rogers (TBD) so I want confirmation that I can cancel without fee if I can prove it's my address and there is no rogers cable internet service capable into the area (i'm happy to give them a heads up if they need to install a line). I'm happy to keep Rogers if they can provide the same service, but if its not the same than that should be clearly stated that moving and Rogers are unable to provide the service than they can cancel without fee.