On December 20th, I had purchased a second phone and added a second line to my main line. Unfortunately I had to return the phone and cancel that line on January 2nd, I did it within the 30 days (Sarisfaction Guarantee).
I returned the phone to the Rogers STORE as that's where I purchased it and set everything up.
I called Rogers to cancel the line because the associate IN STORE said they couldn't. Rogers then advised me that they couldn't cancel it until they received the physical phone from the store. I was advised that I would receive a refund for any charges because I returned it within the 30 days. I've called multiple times since January, and every time I call, I am told that I will get a refund of $412 on my account, or that I will receive a cheque, or it will go back on the card I have on file for automatic payments - I always get told something different. Then I also get told that they need to create a case and I've received 2 case numbers and they would call me "within 10 business days" IT IS NOW AUGUST!!! I am sick and tired of calling and getting the run around. WHERE IS MY MONEY???