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Price difference between site and bill

I've been around

Hey all, 


Was on hold for a while and figured this place might be able to help or let me know if I need to stay on hold. I registered online for the 5G Infinity Essential plan (BYOD) through the website and the Rogers Preferred Program Plan. 


On the webpage for this plan, it lists the price as $55 which is a discount of $35 that includes $30 discount on the plan and a $5 discount on automatic payments. I registered for automatic payments. 


I received my contract in the email and it shows a discount of $30, which includes a $25 discount for the plan and 5$ discount for automatic payments. 


Thoughts? Is this something I need to stay on hold for. 


Thank you! - TH


***Edited Labels***


Re: Price difference between site and bill


Hello @Th23,


Welcome to the Rogers Community Forums, and thank you for your post! We certainly understand the need to ensure that the pricing you signed up for matches what you receive. There can be additional requirements to take full advantage of the advertised discounts, which is why the received document may be different, but if you were able to get connected and get clarification, then we do thank you for your patience. If you still require assistance to go over this for you, then please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.



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