I just got my bill and have a 121 minute call to Yankton SD costing me $66! Rogers is refusing to credit it saying their system says it’s a “valid call”, which it definitely isn’t!! Has anyone experienced this? How do you challenge incorrect billing?
Good evening @mwilliams,
Welcome to the Rogers Community and thank you for your post! Seeing higher amounts on your bill can be frustrating.
I understand you're not used to see long distance charges on your bill. However, did you take a look at your detailed invoice to see whether you're familiar with the phone number dialed from your device?
Did you allow someone to use your cellphone for a short amount of time or could it be a company you do business with? On our end, it's hard to justify that the call is not legitimate when it lasted over two hours.
Regardless, we'll be glad to take a look at your account if you need us to investigate further. Feel free to send us a PM @CommunityHelps so we can assist. For more information on how our private messaging system works, click here.
It's unacceptable that Rogers will not cancel long distance charges for such fraudulent calls. At least banks and credit card companies will cancel fraudulent charges.
@mwilliams, next stop, a complaint to the CRTC, which is actually made thru the Commission for Complaints for Telecom - Television Services, as found here:
Listening to the radio this afternoon, the announcer was interviewing someone about the thousands of complaints made to the CRTC. Too bad I didn't catch the start of the interview. One of the chief complaints, if not number one, was complaint handling process, or lack thereof, by the big companies, as in, yup, they hear you, but, nothing ever happens. Ok, in that case, on to the CRTC, more specifically the CCTS.
I read some of the written stuff about that yesterday.
Rogers and Bell's 'confirmed' complaints (I guess confirmed means that there was a confirmed bad thing of miss information, bad/wrongfull billing, etc, rather than just a 'I pay too much' sort of thing) were down from last year.
Rogers in the 1500 complaint range, Bell over 5000. Telus' numbers were up.