Getting charged for a “free” tablet

[Dukeskywalker]

I’ve been getting charged for a “free” tablet I received from Rogers when I signed my last 2yr old contract. For the 1st 2 years there were no charges, then after 2 years they added a $10 monthly charge for tablet financing. What amazes me is they can send me a monthly text to remind me to pay my $300/mnth bill but cannot text/email or phone me to say “by the way we’re going to start ripping you off for $10 per month until you realize it.” This “free” tablet ended up costing me $100. The customer service rep even admitted he doesn’t look at his bills. Well, jokes on me I guess. They re not budging on giving me my money back or crediting me. I’ve been a Rogers customer for many years and that is going to change. Never, ever accept any “free” products from Rogers, it’s just a greasy scam to take your money. Not to mention that the $150 tablet is a piece of junk and didn’t work from day 1.

***Added Labels***

[RogersJo]

Greetings @Dukeskywalker!

Congrats on your first post with us! 👌 We most definitely appreciate your loyalty and tenure with us. As a consumer myself, I can completely understand how you're feeling while receiving an unexpected bill amount. 

I know firsthand how imperative it is to ensure you receive the service and product you are promised. It sounds like you received a promotion for a free tablet for 24 months and after the monthly service fee promotion expired, you proceeded to get charged for the $10 monthly service fee. We do send out notifications directly on your bill, 3 months prior to your promotional offer expiring to ensure we give you a heads up on what to expect thereafter. 

With that said, going forward, in the event that you receive any equipment that is not functioning, or if you do notice a change in your monthly billing amount, definitely get in touch with us as soon as possible so we can review your bill with you to see what may have changed, and we'd be more than happy to have a gander for you. 

Regards,

RogersJo
 

[Dukeskywalker]

So do I get my money back that I was charged for the financing fee for a “free” tablet? This is obviously a greasy money grab. So disgusted in Rogers. Especially in these times where the cost of living has gone through the roof. It would be pretty easy for Rogers to make this right, if they wanted to.

[Pauly]

i do not think they finance beyond the 2 years, you are probsably paying a monthly service fee for some kind of line / sim card for this tablet, if u dont want to pay it simply call them and cancel the line and stop paying for it. can't get any easier than this.  

[Dukeskywalker]

Yeah, thanks Tips. I don’t care if it’s called a “service fee” or a “finance fee” the point is they’re charging me for something I was told was free. 2 years later I start getting charged for it. And it’s stated on the bill as a financing fee. It’s greasy any way you look at it.