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Resolved! Mizzpelled last name

Is there a way I can change the spelling of my lazt name? The sales person zpelled it with an O inztead of EAU and I really don't want to be stuck with that for the rest of the contract.   **Labels Updated**  

Abruneau620 by I've been here awhile
  • 365 Views
  • 2 replies
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return and save

I would like to upgrade my Samsung phones but don't want to use the "return and Save" option. "my last bill was almost $1000.00" is this possible? I can't live without a phone for 2 or 3 weeks plus Canada post is set to go on strike again so could be...

barbandit by I've been around
  • 237 Views
  • 1 replies
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Never recieved my promised 200$ credit

Hello, during black friday i recieved a call from winback because i had recently switched from fido to bell. I accepted their offer and they promised me a 200$ credit balance. However we are in may and i still haven’t reviewed my credit. I have calle...

Mamz19 by I've been here awhile
  • 314 Views
  • 2 replies
  • 1 likes

Charged for installation that was supposed to be waved.

I signed up for a new package, and on my Critical Information Summary, it shows that I'm not supposed to be charged the $149 for Express Setup and Pro Install Add-on. Of course my bill is more than double because I was charged for it. I tried the cha...

warped77 by I plan to stick around
  • 250 Views
  • 1 replies
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Why is retention and customer service so poor?

After your service term ends they will send you an email and hope you don't see it. Then, instead of even an automated call or text they increase your bill by $35-50 per month. Great reward for loyal customers.Countless comments and complaints about ...

Architype by I've been around
  • 223 Views
  • 1 replies
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Over charged

I am thinking to cancel for this company because they are lier. before they said only charge $91.99 per month, and a few months later come up to $100.04, and now go up to $113.84 per months without reason???  I need my money back and will go to diffe...

Tphuoc by I've been around
  • 240 Views
  • 1 replies
  • 0 likes

Roaming Charges

Re: A/C # 5-***7  I was charged roaming charges of $70.00 when I was visitng the US in March 2025.   With the exception of the first day of arriving in the USA at the airport (to make arrangements to be picked up), every other time, I used my cell ph...

NBrown8 by I've been around
  • 375 Views
  • 3 replies
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Help me understand the $15 roaming charge, please.

Hello,   CSR and online help do not seem to know the answer. I went abroad to Asia, had called in to have roaming data disabled on the device and had turned off roam like home. I had also turned cellular data off the minute I got to the airport to le...

svlrt by I've been around
  • 477 Views
  • 4 replies
  • 0 likes

Name Changed without Permission.

Hi all,Several months ago, I submitted a legal name change for my account and everything was updated properly. But recently, after getting a new phone and 5G internet at a Rogers store, I noticed that my name has reverted back to the old one without ...

stray by I've been around
  • 249 Views
  • 1 replies
  • 0 likes

Promo Renewal

I am a long-term (~30 years) Rogers residential customer. Every year, I call them and renew my promotion (Cable, Ignite Internet, Home Phone). I had a 2-year promo coming due in July, so I called in mid-April to renew. All of the past 5 years or so, ...

p789jsb by I've been around
  • 321 Views
  • 1 replies
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address change on bill already received

I just got my Rogers bill 3 days ago. Yesterday, I realized I need to change my address on my license as soon as humanly possible (as I moved recently) so that I can get a background check done for new employment. I need a phone bill and pay stub. So...

aaug16 by I've been around
  • 493 Views
  • 1 replies
  • 0 likes

questions about temporary suspension

So on April 5 I applied for a temporary suspension starting from 2025 May 1st to Aug 1st, my regular data plan is 73.45 dollar per month but today I still received a deduction on my credit card for 73.45 dollar. I am super confused right now, am I no...

amy0508 by I've been around
  • 458 Views
  • 3 replies
  • 0 likes

Temporary Suspension

My plan is 25$ per month. So if I temporary suspended my plan for 2 months how much will I be charge ? and will there be anykind of refund of that charged amount ?       ***Edited Labels*** 

Shovon by I've been around
  • 433 Views
  • 2 replies
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Unknown bill keep sending to me

I have not used this account or any Rogers service. Since beginning of this year, I've been receiving bills from an unknown account, X-XXXX-0724 (removed for privacy reasons), to my email address. I never made any purchases or used that account, I ha...

happysappy by I've been here awhile
  • 251 Views
  • 1 replies
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Downgrade plan

Hi,   I have a cell phone plan for my Apple Iphone 13 that has far more data than I need. I am paying $110.00 per month.   It has become too expensive for me and I want to downgrade to a less expensive plan but the online options do not show that suc...

jj17 by I've been around
  • 571 Views
  • 4 replies
  • 0 likes

Very Poor Service

Had a sales person stop by and against my better judgement signed a deal for Xfinity 2nd tier for 115 per month plus 1 mobile line for 37.50. Crave free for 3 months. Received 1st bill and deal not honored. Price should be $176, charged 226 and a lat...

Joeydogloki by I plan to stick around
  • 328 Views
  • 2 replies
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Something strange happening on my account

I seem to be getting charged over $400 every two weeks! I did go in to set up a promise to pay so that I could split the monthly payment but it still took out the full amount and then tried to take out another $400 two weeks later, which my credit ca...

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