There are problems with my account that need fixing. I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer. I went to the on-line chat thing and it told me it would...
This has been on since January 15, 2024. Customer Service is not able to resolve my complaint. I was charged initially the sum of $101.75 for making an international call to South Africa, which I disputed. Yesterday, I received an email from Rogers C...
I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers...
How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...
I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...
Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...
I just paid a $50.00 service charge that was bogus because Rogers made a mistake on our final bill.Hopefully this will be the last contact from Rogers Wireless that I see. I was beginning to feel like Rogers was my stalker. Hopefully this blood money...
I have just found $264 in errors in my last year of mobile bills, but because Rogers has a 3-month limit for disputes, I am being denied any corrections. Unless these human errors are fixed and my balance adjusted, I will be taking my service ...
Please advise how I can obtain past bills from 2017,2018 & 2019?Thanks *** Edited Labels ***
I am 81 and not in good health and my wife cannot use the computer. Rogers has now made paperless billing mandatory and I can't find a way to still get a paper bill if I am unable to access my computer. I am fully aware that Rogers doesn't care about...
I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...
I am writing to express my deep dissatisfaction with the recent experience I had with Rogers, specifically with your representative, Malika. Today, I contacted Rogers to address an overcharge on my bill and to discuss new mobile phone plans. What sho...
I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...
Do retired employees get a discount? If so how long do they get it? ***Added Labels***
Last year we wanted to change our tv package and shed channels we don't watch and don't want to pay for, our monthly bill was way too expensive. Instead of assisting us with a new package Rogers offered a discount on our monthly bill, which we accept...
I'm at a loss for whom to contact to address a frustrating issue. After relocating to my new residence, I needed to transfer my Wi-Fi service. I made a call to arrange this, and the representative on the line advised me to schedule a technician visit...
I called to consult when my contract will be end, the agent told me it is Oct 8th 2023 . Currently there is no promotion, my service fee will go back to no discount which will double the bill from $67 to $130. Thus, I called back on Oct 13 to cancel ...
Over the past year or so, Rogers has been continually adding the Super Sports Pak to my Ignite TV account, even though I have never requested it. Each time this has occurred, the first information I received was an email "confirming" changes to my se...
I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...
Did you know that Rogers withdraws automated payments 7-10 DAYS IN ADVANCE OF THE DUE DATE? Why does this matter? Well, I set up automated debit payments about 6 days in advance of my due date, but no payment was made, and now my account is in arr...