I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...
Why I Regret Switching to Rogers: My Billing Nightmare After six years with Virgin Mobile, I decided to switch my mobile service to Rogers less than 30 days ago. Their offer? A new Google phone for just $5 a month. It sounded like a great deal and wa...
The customer support team needs to improve their skill. I see my bill is wrong: $39.95 with the plan itself and I am supposed to have $5 discount for setting up the auto payment, but I did not get the discount. I went on online chat to find out w...
I want to thank Priyanka from call customer service-billing enquiy department. She explained my billing enquires clearly and listened with patience and dedication to work. I wish you all the success in your career and life. Thank you again. **Label...
hey so i recently switched from rogers to Bell MTS as a phone company cause my Rogers contract is up (I got a 2-year contract) Rogers says I never paid my past bill with them, which I did because I got an email saying the payment was confirmed. plus ...
I'd like to speak with someone in the President's Office regarding this matter. My 1-week account was supposed to have been closed in September 2023 following payment and statement showing $0. In September 2024, I received an emailed statement from...
I have 2 existing devices on save & return in good working condition. I upgraded to new devices approx. 90 days before the save & return deadline. 'Return Kits' were issued and both existing devices were shipped back by purlolator and received at the...
I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months! This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...
I will be travelling to Japan for a week and 3-4 weeks to the Philippines.If I take my SIM card out when I leave Canada, then put it back in when I come back, will I be charged?Will there be any other charges and/or changes to my bill? Or will it be ...
wow.... Rogers sucks!!!!I have 3 accounts with them, between personal and the business, been a customer for about 30 years, yet they won't even budge to accommodate!My 12 year old received a text message from a schoolmate, to which he replied, and th...
Can I please have the email address of a PERSON who can champion my issues? I'm on month three of trying to deal with you via chat and phone, only to be disappointed when the next bill comes. ***Edited Labels***
I was asked to move from Fido to Rogers by technician after the fido box wasn't working great and i was given only one option which is to move to Rogers. Fido is a part of Rogers, the bill was affordable and it was working great. After moving to roge...
I was a Fido customer and transferred my no to Rogers under migration plan. I was informed that plan amount would be 90$+ HST and after all the promotions applied I will have to pay $50+HST. After all the transfers noticed that my account shows $95+H...
My daughter travelled to the US Oct 5 of 2024 and I received notification she was roaming. We knew this and that was fine. She left the US and crossed the border back into Canada the next day Oct 6 at 2:55 PM. We were expecting 2 days of roaming and ...
Over the past year or so, Rogers has been continually adding the Super Sports Pak to my Ignite TV account, even though I have never requested it. Each time this has occurred, the first information I received was an email "confirming" changes to my se...
I have been using Rogers WiFi for about 18 months now. I got the plan renewed in December 2023. I am moving out and wanted to cancel, but the agent told I will be charged around $250 cancellation fee. When I got the service in December 2023, I wasn't...
So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...
I originally had reached out to Rogers to ask if there were any promotions available for me to decrease the amount that I was paying on a monthly basis in order to save money. I was advised that I would be possibly eligible to join it preferred prici...
I recently made the switch from Fido to Rogers for my network service, enticed by the promise of a $29 plan with 50GB. However, upon receiving confirmation, I was shocked to discover that I had been enrolled in a $39 plan instead for same data plan. ...
I have a roger home internet but because I m moving to other place .I paused the service for 2 months. But the person didn't tell me that still the connection is paused I still need to pay.i pay 160$.after that talked to the customer service and they...