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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Internet Outage - King City, ON

Hi,Wondering what is going on with your Internet service in King City ON. It has been extremely unstable since Friday.Are there any ETA when it will be back fully operational? ***Added Labels***

kgs4321 by I've Been Here Awhile
  • 4 replies

problem with my sim card

Hello i have recently had a problem with my sim rogers sim card works properly with all phones except my iPhone 7+ and it shows "no service" all the I visited an apple store to check if my phone has any problems and it worked well wit...

rozhan by I Plan to Stick Around
  • 8 replies

Apple Watch and Wifi

Wifi works! I'm relatively new to my apple watch series 3. imagine my surprise when I started getting txt messages on the watch when I had left my phone at home. Turns out if you have been in a place with your phone and watch connected and your phone...

brianewebb1 by I Plan to Stick Around
  • 11 replies

Resolved! ZTE Rocket Hub & Apple

Hello: I have a ZTE rocket hub at our cottage. Our Apple iPhones and Mac computers have difficulty in logging onto the Wifi network. We are constantly prompted to enter the wifi password and many times it is rejected even though it is the correct pas...

dwarner by I've Been Here Awhile
  • 2 replies

Resolved! any option to disable ipv6 in Mobile hotspots model ZTE mf970

We have ZTE mf970 as our corporate devices which used to be fine. But recently they turned incompatible with the DirectAccess VPN connectivity since the device auto enables the IPV6 that is causing a conflict. i do not see any option to disable the i...

latheef_ca by I've Been Here Awhile
  • 5 replies

Rocket hub

I just got the rocket hub and plugged in, all green full bars, but cell and laptop try to connect and say no connection available? Suggestions? ***Edited Labels***

debdaze by I'm Here A Lot
  • 4 replies

CGN3ACSMR Or cgnm-3552

Which modem should I get is one better then the other when it comes to wifi signal strength / latency/ping times and what about firmware ? ***Edited Labels***

Internet down for 4 day!

Im amazed by how bad the customer service has been. Im a man of great patience, and it has taken me 4 days of dealing with technical support before I decided to post here. I have lost cable internet connectivity for 4 days - yes 4 days! - not an exag...

Sup3rnaut by I've Been Here Awhile
  • 1 replies

Resolved! Pop up for verification of wifi calling verificatio

I activated the wifi calling feature...however didnt turn it on. It will not stop popping up on my screed to activate this do I stop it from continuing to pop up? It is interrupting alot of my daily usage. **Edited Labels**

idnarb83 by I've Been Around
  • 3 replies

Mesh Network extenders

As good as the Hitron CGN3 is, we live in a cavernous space and have dead zones. I'm thinking of wifi extenders, and am tempted by one of the new mesh network solutions: Eero or Luma (assuming I can get them in Canada). Anyone have experience with th...

Resolved! Is there a limit of 15 devices on the rocket hub

The other items on this topic are at least a few years old. I am about to move to Rogers and with 2 iPads, phones, printers light switches cameras etc 15 devices are not enough. Has this been resolved? should I simply plug into it my current ac route...

Gjwa by I'm Here A Lot
  • 4 replies

Resolved! How to enable 40 Mhz Channel width on the 2.4 Ghz band?

I was scanning my wifi area to check for the best channel and noticed that my 2.4 Ghz channel is set to 20 Mhz. I was then looking at the modem settings and don't see a way to enable 40 Mhz channel width on my 2.4 Ghz. Can you please let me know how ...

Alex4161 by I'm a Reliable Contributor
  • 5 replies

Resolved! Worst services ever

Have been with Rogers wirless services since 2007... For the last 2 years, the service quality has gone down... Since last year, my iPhone 6 disconnect from their network all the time. Have been spending hours with their tech people. no Solutions off...

amohtash by I've Been Around
  • 3 replies

Hitiron CGN3 Router Wireless Connectivity problem - SOLVED

HItiron CGN3 touted as the "best modem we have" has one major drawback - the included wireless router is unstable and unreliable - it overheats and shuts down wireless broadcast frequently (e.g. minuts, hours). If you are experiencing wireless outage...

dmcnab by I've Been Around
  • 5 replies

Resolved! Wifi signal strength in condo

I live in an 800 sq ft condo, and have the light internet plan. I cannot get much of a wifi signal in my bedroom, which is about 20 feet from the router. My router is about 1 year old and is meant for medium - large houses. I have to wait a long time...

RuruTO by I'm Here A Lot
  • 12 replies

Wireless connection to blu ray

I'm trying to connect my Samsung blu ray to my Rogers wireless. I receive "unable to connect to Internet." Rogers Help twitter account said I needed to contact Samsung. I did and they said to reset the player. I did but still can't connect. It used t...

MKR4 by I'm Here A Lot
  • 15 replies

Issue Connecting 763s hotspot outside of Canada

I just came back from the US (Florida). I had a lot of issues with my Netgear 763s hotspot to get an internet session. It would connect to the AT&T network instantly, but if the connection was LTE - i could not use the internet at all (all website we...

regg001 by I've Been Here Awhile
  • 5 replies

Resolved! Travelling to USA

H. Travelling to FLA and place I am staying at has no internet access. What are my options in order to gain access? Thx, Nikos

nikosp by I've Been Here Awhile
  • 5 replies

Modem overloaded?

My wife is a live streamer for and for the past three weeks now between the times of 11pm and 8am the modem will disconnect all services througout the night. She will start streaming at 9pm and between 11pm and 12am the problems begin. She ...