What a nightmare this past few days have been!!! A few days ago we tried to sign up for cable+internet. The person on the phone pushed us to get ignite so we signed up. They made us run a CREDIT CHECK even though we've been customers for 20 years, ...
Hi can anyone tell me how to get intouch with a person who is higher up the chain they keep billing me for an account that i have cancelled 6 months ago this the s will be the 4th time i have had to deal with this and am getting a little more upset e...
We agreed to switch our TV/Internet/Home Phone package to Ignite based on Rogers reassurance that we could use our existing Harmony remotes with the tv. When the technician told us we'd have to program the remotes ourselves, we told him to revert th...
Cancelling my account is impossible - am filing complaint with CRTC I have rarely been so frustrated by a customer service experience. I went in person to return my modem and they would not accept it until I called cancellation services. Cancellat...
Hi,I have taken apple mobile on 2 year contract with rogers. If i have to relocate and I want to terminate my contract, what would be the charges that I would end up paying?Thanks in advance ***Added Labels***
What happens to my recordings if I cancel a channel? Will they still be accessible on my pvr? ***Edited Labels***
Whats the longest hold time that you have been on? Personally i'm at 1 hour right now since i talked to the first person and all i wanted to do was cancel a service that i've had for 5 years and not on contract. I'm kind of curious on how long it wil...
I have never been so disappointed with a company's service than I am with Rogers. The amount of time wasted on hold or being transferred to only have to explain the issue over and over and then the representative need to transfer you because they can...
I'm currently a rogers customer for wireless, phone, internet and cable, but will be cancelling my cable, internet and phone in a few months. I am a huge user of my @rogers.com email address though - is there any way to keep this address and link ...
Had a technician out here 3X the past mth. Can’t even get through on the phone or chat. Pay over 6 grand mth between all my Rogers services. Currently researching other carriers. *** Edited Labels ***
My experience with rogers makes me certain of only one thing: in an environment of proper market competition, this company would have no chance to survive. Rogers was the first company I chose to buy a cellphone with. I was happy for a while. Happy a...
I'm looking to remove one of my phones from my family plans, as i no longer need 3 lines. i just got the last line a year ago this is the line i want to remove but the tab is over 300, is there any way to remove another line that i owe nothing on ...
Todays I moved over from Rogers to Wind. Will I keep receiving bills from Rogers even though I'm no longer using them? Or is everything automatic? ***Edited Labels.***
How do I get my phone number activated by Rogers after it had been cancelled without giving me any notice prior. I was only notified when I woke up and I had no service. Please advice. **Labels Added**
I received a letter in the mail from the Office of the President at Rogers stating my account is no longer serviceable for Rogers as there have been too many inquiries and credits on the account. I have 4 lines on the account and all have device bala...
Hello,After requesting my account be cancelled, my services stopped working on June 12th. On June 13th, I received an email where you illegally billed me for new services without my consent. How do I have these services reversed? ***Added Labels***
Hi all, I recently cancel my service. My bill was fully paid as well as my phone (an old iPhone 6s). When I cancel I was not informed of any outstanding payment. Yet, two months later I was charged almost CAD 150. I called customer service and they...
I used small business internet service in NB from feb,2018.(85$/monthly)I moved in burlington ,ON 10days ago from NB.I have a friend who wants to transfer internet service in NB but my consultant recommand to me moving to toronto with my internet and...
So I’ve called into Rogers twice to cancel my Spotify add-on, and they aren’t able to remove it from my account, forcing me to pay $10/month.In the meantime, my significant other upgraded to Spotify family for a discount. But now we’re stuck paying m...
Hi, I've just called Rogers' customer to inquire about a change of plan/cancelling my service. The agent put me on hold to transfer me to a different department and before I could speak to anyone else, the call disconnected as if someone hung up on m...