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Resolved! Resolve Billing Dispute for Account That Should Be Cancelled

Hi can anyone tell me how to get intouch with a person who is higher up the chain they keep billing me for an account that i have cancelled 6 months ago this the s will be the 4th time i have had to deal with this and am getting a little more upset e...

danielpgbc by I've Been Around
  • 3888 Views
  • 16 replies
  • 0 likes

Switching from Ignite back to Cable

We agreed to switch our TV/Internet/Home Phone package to Ignite based on Rogers reassurance that we could use our existing Harmony remotes with the tv.  When the technician told us we'd have to program the remotes ourselves, we told him to revert th...

Resolved! Cancel Service

Cancelling my account is impossible - am filing complaint with CRTC    I have rarely been so frustrated by a customer service experience. I went in person to return my modem and they would not accept it until I called cancellation services. Cancellat...

Resolved! Terminate Wireless Contract - Subsidy End Date?

Hi,I have taken apple mobile on 2 year contract with rogers. If i have to relocate and I want to terminate my contract, what would be the charges that I would end up paying?Thanks in advance   ***Added Labels***

Sushma by I've Been Around
  • 17035 Views
  • 11 replies
  • 0 likes

longest hold time

Whats the longest hold time that you have been on? Personally i'm at 1 hour right now since i talked to the first person and all i wanted to do was cancel a service that i've had for 5 years and not on contract. I'm kind of curious on how long it wil...

Yiptastic by I've Been Around
  • 8234 Views
  • 52 replies
  • 0 likes

Terrible Customer Service

I have never been so disappointed with a company's service than I am with Rogers. The amount of time wasted on hold or being transferred to only have to explain the issue over and over and then the representative need to transfer you because they can...

HadEnough by I've Been Around
  • 1584 Views
  • 5 replies
  • 1 likes

Resolved! Keeping rogers email?

I'm currently a rogers customer for wireless, phone, internet and cable, but will be cancelling my cable, internet and phone in a few months.    I am a huge user of my @rogers.com email address though - is there any way to keep this address and link ...

aretfalv by I've Been Around
  • 81170 Views
  • 81 replies
  • 0 likes

Worst Service

Had a technician out here 3X the past mth. Can’t even get through on the phone or chat. Pay over 6 grand mth between all my Rogers services. Currently researching other carriers.   *** Edited Labels *** 

Resolved! Changing service providers

Todays I moved over from Rogers to Wind. Will I keep receiving bills from Rogers even though I'm no longer using them? Or is everything automatic?       ***Edited Labels.***

dbmountain by I've Been Here Awhile
  • 2769 Views
  • 16 replies
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Resolved! PHONE NUMBER & SERVICES CANCELLED

How do I get my phone number activated by Rogers after it had been cancelled without giving me any notice prior. I was only notified when I woke up and I had no service. Please advice.     **Labels Added**

Abby24 by I've Been Around
  • 1143 Views
  • 1 replies
  • 0 likes

Resolved! Rogers terminating my services

I received a letter in the mail from the Office of the President at Rogers stating my account is no longer serviceable for Rogers as there have been too many inquiries and credits on the account. I have 4 lines on the account and all have device bala...

187onthe by I Plan to Stick Around
  • 1495 Views
  • 2 replies
  • 0 likes

Resolved! New Services

Hello,After requesting my account be cancelled, my services stopped working on June 12th. On June 13th, I received an email where you illegally billed me for new services without my consent. How do I have these services reversed?   ***Added Labels***

Resolved! I was not informed of a cancellation fee...

Hi all,   I recently cancel my service. My bill was fully paid as well as my phone (an old iPhone 6s). When I cancel I was not informed of any outstanding payment. Yet, two months later I was charged almost CAD 150. I called customer service and they...

wilmar by I've Been Around
  • 928 Views
  • 1 replies
  • 0 likes

Resolved! Amazing early cancel fee

I used small business internet service in NB from feb,2018.(85$/monthly)I moved in burlington ,ON 10days ago from NB.I have a friend who wants to transfer internet service in NB but my consultant recommand to me moving to toronto with my internet and...

royalblend by I've Been Here Awhile
  • 2417 Views
  • 4 replies
  • 0 likes

Rogers can’t cancel my Spotify add-on?

So I’ve called into Rogers twice to cancel my Spotify add-on, and they aren’t able to remove it from my account, forcing me to pay $10/month.In the meantime, my significant other upgraded to Spotify family for a discount. But now we’re stuck paying m...

Yandl by I've Been Around
  • 1335 Views
  • 1 replies
  • 0 likes

Unable to get in touch with a customer service rep

Hi, I've just called Rogers' customer to inquire about a change of plan/cancelling my service. The agent put me on hold to transfer me to a different department and before I could speak to anyone else, the call disconnected as if someone hung up on m...

Quanshing by I've Been Around
  • 1051 Views
  • 2 replies
  • 0 likes
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