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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! No ROAM LIKE HOME for Cuba...?!?

Traveling to Cuba next week and just realized that ROAM LIKE HOME is not available in that country with Rogers for some reason! But guess what... Koodo and Telus offer on their EASY ROME service for 12$ a day. Bell Mobility also has a travel package ...

Maxliv by I've Been Here Awhile
  • 17 replies

Roam Like Home

Hello,I just got my bill and noticed a $12 charge for Roam Like Home. I talked to someone using online chat, he said I got charged because of a incoming call received while I was outside of Canada.Here is the problem: I never answered that call, and ...

faysuen by I've Been Around
  • 3 replies

Resolved! Apple Watch 4 Roam Like Home

Does anyone know if I use the new apple watch series 4 in the US will LTE work if I have roam like home turned on? for example leaving my phone on at the hotel room and using the watch to receive calls and imessages while walking around the city? ***...

sas12345 by I've Been Here Awhile
  • 3 replies

Roam Like Home Monthly Maximums - New CRTC Wireless Code

Hello, I am looking for some clarification on Roam Like Home charges. The Rogers website states that for the international, $10/day Roam Like Home, there is a max of $100/billing cycle: "You’re only charged for a max of 10 days per monthly bill and o...

Resolved! Europe - Roam Like Home - Can Receive Calls but Can't Call out

cannot call out but can get calls in while in Europe so I am trying to do tech support for my dad while he is in Germany. He has an iPhone 5S updated as far as it goes. He has the "roam like home" for this trip. He can get calls in, but cannot make c...

Resolved! Roam Like Home Legacy Plans

I did notice in MyRogers that I had been enrolled in this roam like home, and that it had been applied to my legacy plan. I called in for clarification, and the person on the other end had great difficulty understanding how the option applies to a le...

BS by I'm a Senior Advisor
  • 8 replies

Resolved! How to avoid surprise charges using smartphone overseas

First, I have Roam Like Home plan on my smartphone. Second, will be visiting a country that isn't covered by this plan. I hope to get by with relying on wifi. So my question is, what do I need to turn on/off on my smartphone to avoid any surprise roa...

rdms by I Plan to Stick Around
  • 6 replies

Roam like home. Calls go straight to voice mail.

On roam like home in france.I am not getting my calls. I just end up getting a voice mail.New phone new sim card meets all of the requirements for usage on French cell networks.I am able to use SMS and data.Roam like home was confirmed by rogers via ...

Triq by I'm Here A Lot
  • 2 replies

Resolved! Caller don't hear ring when calling

I have alot of problem with my 2 iphone 6 since I'm in the US . Caller only hear one ring when calling me and it goes flat after that. On my side I hear the phone ring normaly but all the caller hang up since they think the line as a problem. Rogers ...

PBM by I've Been Here Awhile
  • 2 replies

Resolved! Traveller's temporary suspension with call and SMS forwarding

I'm travelling temporarily in the US for a few months and I have a prepaid SIM here, so I suspended my Rogers Wireless service. That's fine it's nice and cheap, but it doesn't allow me to forward my calls and SMS to my US SIM. What can people recomme...

sbwoodside by I've Been Around
  • 1 replies

Resolved! roam like home with an ipad

I have a share everything plan with a phone and an ipad. If I remain in canada using my phone, and a family member uses the ipad while travelling in Europe, can we use roam like home for that ipad? ***Edited Labels***

keflow by I've Been Around
  • 5 replies

Resolved! Texting problem in Mexico

My wife and I are on the same Roam Like Home plan, currently visiting Mexico. When she texts me, I receive the message instantaneously. When I reply, she doesn't receive the message instantaneously. It seems she has to be in a place that's WiFi conne...

brennanb4 by I've Been Here Awhile
  • 5 replies

Roam like home

cant activate roam like home right now in the U.S. I have it turned on my I phone but it won't turn on. It says no network at the top. I have enrolled while in canada ***Edited Labels***

Camfam14 by I've Been Around
  • 4 replies

Resolved! Question re. $20 US voice/text travel pack

We will be heading down to Disneyworld in a little while. I plan on turning off the data roaming option while there, as I understand Disney have a free Wifi service down there. I want to absolutely ensure that I will not be subject to any crazy roami...

ACE24 by I've Been Around
  • 1 replies

Travelling with the Note 2

I've got an issue while travelling with the Note 2. In the San Francisco and Boston Area, the phone will not auto-register with the local phone carrier. I can register manually, but then the system says i have to turn off data to do this. Wha? All my...

raytruant by I Plan to Stick Around
  • 2 replies

Resolved! Data

I have 6gb data plan, and I plan on goin to LasVegas for 4 days. How does data plan work when u leave country?? Thanking u in advance for all help ****Edited Labels****

Resolved! U.S. Text Msg Travel Pass - Unlimited Sent Texts

Can anyone tell me if the U.S. Text Msg Travel Pass applies to texts sent from the U.S. to Canadian phones in Canada? Their description: U.S. Roaming Text Messaging Pass: Make a one-time purchase and enjoy the freedom of UNLIMITED text messaging whil...

Ampler by I Plan to Stick Around
  • 4 replies

Resolved! Question about roaming in the US

I have a question. If I buy the travel pack for US ($15/month), does that mean that for each call I make in the US to another US phone number is 35 cents/minute? Or is that the price for calls back to Canada? And also, how about text messages? Thanks...

NL111 by I've Been Around
  • 1 replies