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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 113868 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Turn off wifi using the Rogers app

Is it possible to turn off the wifi at home using the Rogers app? if not, is there a way of doing that at all ? just need to turn I off temporarily. Thanks *Edited Labels*

brunoramos by I've Been Around
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  • 1 replies
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Lost Phone

Need to block my sim card as have lost my phone. No customer service working....please help? ***Edited Labels***

jasneet15 by I've Been Around
  • 2576 Views
  • 3 replies
  • 0 likes

Suspend cellphone account whilst away

Hi I recently got a Rogers SIM for my 'phone for the times I'm in Canada (I live in the UK, but go to Canada often). I pay $30 / month but was told I could suspend the account whilst away to reduce the bill to somewhere around $7-8 / month until I re...

PWP by I've Been Around
  • 18458 Views
  • 16 replies
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Block # numbers

Received my bill and was charged 39.99 for a # number that was dialed from my phone. My son uses the phone, he let one of his loser friends use the phone and the loser did it. Was a paid chat line. Phone customer care to verify and to block it from b...

tupput by I've Been Here Awhile
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  • 4 replies
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Resolved! Limit times kids can connect

I did a search and am surprisingly did not find anything on this topic. Perhaps because it is generic? How do I prevent my kids from being able to access wifi during specific times? I thought of putting the router on a timer, but the kids are too sma...

ronaldo1964 by I've Been Here Awhile
  • 3210 Views
  • 6 replies
  • 0 likes

Resolved! Re-access terminated rogers.com email account?

Hey all....my twitter account is linked to an old email address with rogers. Checked every which way and am told that the only way to keep and reactivate my twitter account is to click on link sent to email address that was associated with twitter ac...

suspended internet service, really need HELP

Hi, all I suspended my internet service, I do not have any bundle. and I've been told that I only need to pay $5 per month at the first month of suspension, Rogers still charge me $45, I called customer service couple times, and I've been transferred...

aboluo1981 by I've Been Around
  • 1995 Views
  • 2 replies
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Resolved! Anyone has tried to suspend account more than 6 months?

Hi guys, I am leaving the country for more than 6 months, and since I am having a 6gb 60$ plan i do not wanna cancel it. (I am already not in contract but I can still keep this plan), rogers representative said I can change to the lowest price plan d...

hensyyy by I've Been Here Awhile
  • 1834 Views
  • 3 replies
  • 0 likes

abuse@rogers.com

I'm receiving emails from abuse@rogers.com saying, "We have received notification that your Rogers Public IP address has been identified as being vulnerable to SSDP (Simple Service Discovery Protocol) reflection attacks....................." I'm usin...

kuhnberg by I Plan to Stick Around
  • 18503 Views
  • 22 replies
  • 0 likes

Resolved! text message from Rogers?

Received email message today stating it was urgent. It said my IP address was infringing copyright in material owned or exclusively licensed by others. It went on to say what the notice was to Rogers, etc. etc. It was something to do with Tiger Woods...

vfhs by I've Been Around
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  • 1 replies
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Resolved! Still no connection yet I just paid my bill

I had an outstanding bill due to being out of a job but I went in today and paid the balance owing on my account and the guy said it was re connected but I still have no internet connection, what do I do ? ***Edited Labels.***

Maclluc640 by I've Been Around
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Resolved! network

datarogers turned my 4g network off for not paying my bill and i just paid it half an hour ago. i was wondering how long it takes to get it back. ***Edited Labels.***

maytchak by I've Been Around
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  • 2 replies
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Holidays

When away on holidays for 2 months can I cancel cable and internet without the cost of turning it back on? ***Edited Labels.***

bertie2014 by I've Been Around
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  • 2 replies
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Can Rogers Turn off Your Iphone if You have an Outstanding Balance?

I have an outstanding balance of 400.00 dollars and they`ve contacted me a few times through messages and calls that I need to make payments in order to avoid service disruptions with my iphone. I was intending to pay 200 this week and 200 the next (...

mayhany by I've Been Around
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  • 1 replies
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Resolved! Rogers Internet SNMP Warning Message

I received a voice mail today indicating there was an issue related to a SNMP reflection attack on my internet connection with 48 hours to resolve it or lose my service. This evening I spent over two hours running virus scans - calling Rogers Support...

garymacd by I'm Here A Lot
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  • 11 replies
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Resolved! Disappearing emails

I recently moved and had to suspend my Rogers email account. At that time I knew that I wouldn't be getting email during the period of 2-3 weeks, but nobody told me that all of my previous emails would not be in the folders when I came back!! I have ...

Mare53 by I've Been Here Awhile
  • 1935 Views
  • 6 replies
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Rogers Suspended My Email. Without Any Reason

jack69 is my email account and i have some sub accounts there. also my yahoo id is a merge id for one of the subaccounts. i dunno why by rogers suspended it. does anyone have the same experience? and whats the solution? ***edited labels***

Resolved! Rogers detected a BOT infection in my laptop

Good day to everyone. Yesterday, I got a phone call from Rogers that one of my laptop is currently infected by a BOT infection and they have to temporarily disconnect my internet if the problem isnt resolved by tomorrow at 12:30pm. I did 2 full scans...

erik_88 by I've Been Around
  • 5833 Views
  • 4 replies
  • 0 likes
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