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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Wifi Pods vs Eero - Help

Hi Folks. Quick question - we just switched from Bell Fibe to the Rogers Ignite package. With Fibe, we had fibre optic lines running into the house with the mesh pods. With Ignite, we got the wifi pods. I'm noticing a HUGE difference in the speed (ev...

Kymberlee by I'm Here A Lot
  • 18 replies

Resolved! Upgrading my internet service.

I have a "general" question about upgrading my cable internet service. I am a Rogers customer (have been since cable TV first started) and I want to upgrade my internet service only. I am currently on an old package that gives me up to 30Mbps (suppos...

BluPuk by I Plan to Stick Around
  • 16 replies

Resolved! Change WiFi Password

i need to change my password, cannot log in     ***Edited Labels***

desequeira by I've Been Around
  • 4 replies

Resolved! Hitron CGN2 verrrry slow wifi for one laptop only

Hi, I switched to Rogers 2 days ago and bundled Ignite 60 internet, home phone and Basic tv services. I am having some wifi connectivity issues my 2009 Macbook Pro. I've been reading a ton of threads in this forum but nothing quite matches my situati...

artgirl by I Plan to Stick Around
  • 27 replies

Mesh Network extenders

As good as the Hitron CGN3 is, we live in a cavernous space and have dead zones. I'm thinking of wifi extenders, and am tempted by one of the new mesh network solutions: Eero or Luma (assuming I can get them in Canada). Anyone have experience with th...

Should I use my CGNM-3552 as a router or bridge?

On my old setup i had the following: Modem > D-Link DIR 880-L Gigabit Router > D-Link Gigabit Switch all of which was connected with cat6 or cat5e But now I have the new Rogers Rocket modem (CGNM-3552) - should I use this modem in bridge mode and kee...

Resolved! connect hp printer

Hi I just got new modem. How do I connect my wireless printer? I have a HP printer and a PC laptop. Also do I still need my router? TX in advance. ***EDITED LABELS***

Elle828 by I've Been Around
  • 1 replies

Why Doesn't your WPA-PSK2 Support Special Characters?

i mean seriously here removing the availability of Special Character usage just cuts your security in 1/2 cause guess what i no longer need to include those characters in my brute force so it then requires a drasticly lesser ammount of processes to c...

Judess69er by I've Been Around
  • 1 replies

Resolved! How to enable 40 Mhz Channel width on the 2.4 Ghz band?

I was scanning my wifi area to check for the best channel and noticed that my 2.4 Ghz channel is set to 20 Mhz. I was then looking at the modem settings and don't see a way to enable 40 Mhz channel width on my 2.4 Ghz. Can you please let me know how ...

Alex4161 by I'm a Reliable Contributor
  • 5 replies

Resolved! AP to AP (CGN3 to D-Link DIR-868L AC1750)

Good morning, I've been looking around for a few hours trying to understand the various methods of attaining the setup I require. I suppose the biggest setback I've experienced is on the end of my CGN3. I do not believe it natively supports WDS (woul...

Nyck by I've Been Here Awhile
  • 3 replies

Portable Dell Inspiron can't connect to new Rogers modem

I just got a new modem from Rogers. All of my computers/ipad can connect, except one portable Dell Inspiron. Last week, Rogers asked me to exchange my modem for a more recent one. Which I did. I was able to connect with computers (desktop and portabl...

robdug by I've Been Here Awhile
  • 6 replies

Resolved! Wifi signal strength in condo

I live in an 800 sq ft condo, and have the light internet plan. I cannot get much of a wifi signal in my bedroom, which is about 20 feet from the router. My router is about 1 year old and is meant for medium - large houses. I have to wait a long time...

RuruTO by I'm Here A Lot
  • 12 replies

essage d erreur wifi de rogers sur android 5 samsung S5

Bonjour je ne sais pas si vous avez le meme probleme que moi . Apres avoir eu le lollipop imstaller automatiquement , si je vais sur internet explorer et meme chrome , est la par defaut et je ne peux pas l'enlever . J'ai passer 3 heu...

japserge by I've Been Here Awhile
  • 2 replies