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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122064 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30058 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119291 Views
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7305 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Port Validation Security Measures

There are scams currently where a scammer determines a person's mobile phone number and then calls the service provider to have the number ported over to another carrier. All calls and texts then get routed to the scammers phone with the new carrier,...

Tank252ca by I'm Here A Lot
  • 24312 Views
  • 132 replies
  • 3 likes

Opt-out of $10 extra monthly plan?

This is in regards to the $10/month extra plan that was circulated via text message back in July, don't remember the specifics but for an extra $10 you get additional text massages or something, and you had until July 31 2018 to call in a opt-out - i...

Dlink10 by I'm Here A Lot
  • 1882 Views
  • 3 replies
  • 0 likes

Should I switch to Rogers wireless?

Currently with Telus should I switch Rogers gave me a decent plan price if I switch. *** Edited Labels ***

a7x by I've Been Here Awhile
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Same SIM - different phone

I mainly use my "world phone" which has a SIM card (not Rogers) that works very well and cheaply in most countries but not Canada. Since it doesn't work here at home I also bought a Rogers PayGo card and inserted it in the second SIM slot. So far so ...

dereklola by I Plan to Stick Around
  • 2642 Views
  • 2 replies
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Text only plans

Hey guys, I get that cell phones are meant for both talk/text/data for the vast majority of people. However, due to circumstances I won't get into, I think I've decided that I'd like a plan where I can just text only. I have a tablet that has a data ...

kevinf2015 by I Plan to Stick Around
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a question on adding on texting

Hi, Just a simple question. I am using pay-as-you-go plan, which does not include texting. Now I would like to add on texting, $3 per month. I signed in my accout but still could not find the link to add on. What else could I do? Many thanks for your...

Kinyi by I've Been Around
  • 2302 Views
  • 5 replies
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Texting issues in the uk

Im in the uk and have a travel pack. I am receiving texts but they will not send. As per rogers staff i have turned on my data rebooted my phone tried different providers and nothing is working. I have replied and tried using country codes for both u...

hg5557 by I've Been Around
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Can't text a new Paygo Customer

I recommended the $100 / year unlimited calling plan to a friend , but for some reason , I can't text her. I understand txts are charged for under the plan , but we wanted to test it out and my text failed. The network connection seems fine as I can ...

Woomera by I Plan to Stick Around
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  • 12 replies
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Resolved! Block incoming texts while roaming?

I will be travelling to Cuba next week. I will be bringing my cell phone in case of emergencies, but do not plan to get any sort of temporary long distance plan as I will not be using it more than a couple times for brief check in calls. Based on wha...

KellyL1007 by I'm Here A Lot
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Resolved! Can't send text message with picture while travelling in US

I traveled to the US a couple of months ago and was not able to send a text message with a picture to a Canadian number. I have no problem doing so while in Canada. I use pay-as-you-go. I'm returning to the States next week and don't want to have the...

MoeFair by I've Been Here Awhile
  • 1620 Views
  • 1 replies
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Resolved! Cannot make/receive calls and text

Hi, I have a Galaxy S3 and registered 'Pay as you go' couple of weeks ago. After registering the prepaid plan, everything was totally fine. Four or five days later, suddenly, I could not make any calls or receive calls and even texting as well But, I...

goodday by I've Been Around
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Signal Issues in Innisfil, Ontario

I cannot receive any calls from Bell Mobility to my Rogers wireless phone. In fact I cannot call any Rogers Wireless customers with my Bell Mobility phone. I have called Bell and Rogers and they are both blaming eachother

Resolved! So where is that TEXT message?

I just checked my detailed account and I see I was charged for an incoming TEXT message on June 13th when I happened to be out of the country. So, where is that text message I've been charged for? I just checked my phone now that I am back and reinse...

Short-Wave by I Plan to Stick Around
  • 1641 Views
  • 4 replies
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voicemail to text duplicates

Every time I get a voicemail, I get two text messages. One says I have new voicemail, the other is the conversion of that voicemail to text and audio attachment. Is there any way I can set it up so I only get one text (ie the one with the text/audio ...

mdmenzel by I've Been Here Awhile
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  • 2 replies
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Receiving texts including pictures.

When I had my old Nokia 2610 phone and someone sent me a picture by text message, the text included a URL where I was able to view and download the picture. With my LG-E410B PayGo phone it doesn't send me the actual picture because I don't have data ...

OLDYELLR by I'm a Senior Advisor
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  • 10 replies
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Resolved! Voicemail to Text

Back in March i switched my value pack on my wireless plan to one that had better features for me. One thing that both Value Packs had is Voicemail to text. However ever since I have change to the new value pack, none of my voicemails are getting tra...

b-ry by I'm a Reliable Contributor
  • 4871 Views
  • 6 replies
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Value Per Dollar vs Technology

Prices for wireless plans go up and up and up as time passes, meanwhile technology continually goes down in cost. Why does my value-per-dollar go down with Rogers' plans rather than going up, which is the intuitive understanding if we look at technol...

atm0sph by I've Been Around
  • 1618 Views
  • 2 replies
  • 0 likes
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