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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! data flex plan

hi, is it possible to have an iphone with prepaid voice + a data flex plan that is usually for tablet? I dont really want to get a wireless phone plan as i dnt use the unlimited calling and messaging as much... Thanks ***Edited Labels***

tj_max07 by I've Been Around
  • 1 replies

Resolved! Mobile Hotspot on BBPassport

Using 'Pay-As-You-Go' plan with Rogers, but unable to establish mobile hotspot on my BBPassport. Keep getting a message saying that 'Cannot start Mobile Hotspot due to a temporary network problem. Please try again later'. Is there a restriction on th...

2gcr by I'm Here A Lot
  • 8 replies

Is this pocket dialing or what?

I have an LG-E410B simple smart phone I use with PayGo and only turn it on before taking it with me when I leave the house and turn it off after I get home. Sometimes when I'm out or when I get home and go to turn it off, I notice it has changed to v...

OLDYELLR by I'm a Senior Advisor
  • 7 replies

Resolved! What exactly is a Basic Phone as opposed to a Smartphone?

I was told the Basic Phones board was for anything not consdered a Smarphone. What exactly is a Smartphone then? I have an LG-E410B PayGo phone costing less than $100 which can do just about anything phones costing up to10x that can do, albeit not at...

OLDYELLR by I'm a Senior Advisor
  • 11 replies

Upgrading from Nokia C3 to HTC Desire C

I have a prepaid Rogers account and a Nokia C3 phone. A family member also has a Rogers prepaid account and an HTC Desire C they no longer require. Both phones use standard SIM cards, so I thought I could just move the SIM from my Nokia to the HTC an...

streetcore by I Plan to Stick Around
  • 2 replies

Resolved! Need a cheap good pay as you go phone with camera

I have a nokia basic flip phone with Rogers pay as you go, have a balance of about 75 bucks, I only by the 100 buck card a year and use probably 25 bucks of it. I just want a phone similar that has a camera, I notice there is only one 2 listed on Rog...

Renewing Pay-as-you-Go

I've had Rogers Pay-As-You-Go for many years. I get the $100/year option because it's the best value but I never use up $100 of air time, so my balance accumulates so long as I renew on time. (Once I missed the date and my balance dropped to zero, bu...

OLDYELLR by I'm a Senior Advisor
  • 3 replies

Resolved! LG A341 Pay as you go phone

I got my father an LG flip phone A341. He is very UN-tech savvy. I want to disable the data and text messaging in case he does something and turns on data or receives messages that he can't even retrieve. Is there a way to do this? I already found ou...

sorry by I've Been Here Awhile
  • 4 replies

Resolved! Cannot set up Pay As You Go Voicemail

About 1 month ago, I purchased a new, unlocked Android phone and a Rogers SIM card and set up Pay As You Go. My service seemed to be working fairly well until I tried to set up my voicemail a few days ago. When I hold down 1, my phone dials +1-416-27...

tg87 by I've Been Here Awhile
  • 10 replies

Resolved! Paygo Renewal Nightmare

I am more than frustrated with my Paygo account. I have Unlimited Evenings and Weekend that was to expire Jan 14. Expecting to have problems with the renewal , I tried Online Chat on Saturday only to be told that it was not available to Paygo Custome...

Woomera by I Plan to Stick Around
  • 4 replies

Resolved! Cannot send/recieve calls and text.

Hi, I changed my plan to mobile internet plan this morning, but ever since then I am unable recieve or make calls. I can access mobile internet just fine. So I don't know what is happening. Using Note 3 on a Prepaid plan. ***Edited Labels.***

Jyooo by I've Been Here Awhile
  • 7 replies

Resolved! Quick question about prepaid phones

I have been a Rogers customer for more than 3 years, and I am satisfied with my current plan. I never actually bought a phone from Rogers; just the wireless plan and sim card. Right now I am considering upgrading my phone, but I don't want to commit/...

GGQQ by I've Been Here Awhile
  • 1 replies

Resolved! Pay As You GoTM Data Plan for Tablets

I went on then took : Pay As You GoTM Data Plan for Tablets For: New and existing Pay As You Go customers Get 1 GB of data for only $60/year when you activate your tablet or change your existing t...

talme by I've Been Around
  • 1 replies

Voicemail not setup

Hi, I have not setup the voicemail. I am with Pay As You Go. However, each a telemarketer call (I do not answer the cal) lin History Call it reads: $0.35 Voicemail received Local Call. Why would I be charged when I do not answer and I have not set up...

Resolved! Activation

I am trying to set up my pay as you go cell phone. I'm in checkout but it says to enter a "valid street number", and I live on a reserve, so what do I enter? This is the only detail i need to enter to finish up my checkout information. I spoke with l...

add money

Hi, I top up money in my phone. And I always have the plan pay as you go. They take $10.00 off every month at the of the month. My balance is $48.00 and they telling me that I'm good untill the end of this month.... I do not understand..... thank you...

Resolved! Pay As You Go and Playstation

If I use the PlayStation Mobile Billing option on my Pay As You Go phone, will the total be deducted from the account balance or charged separately? ***Edited Labels.***

RaigonZelo by I've Been Here Awhile
  • 2 replies