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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! LG G6 Software/Security Updates

Why is this device so behind on updates in Canada compared to other regions? We are still on April 1st. Looking online most regions and US carriers are on July. Is LG not providing security updates for the Canadian variant? *Edited Labels*

milan187 by I've Been Here Awhile
  • 9 replies

Moto X Play

Bought it over phone Tuesday, came by UPS to my house, no sim card, had to pay more few coins, to get new one, should have been free. Has only 2 Rogers apps unlike my old Galaxy S3 which had 4. Disappointed not to have some Motorola software for PC, ...

Sony M4 Aqua - Software Update

In October Sony released a software update for the M4 Aqua (SW 26.1.A.2.167) If you have not already, it is encouraged that you update your device immediately. Key fixes & improvements included in the update: Latest bug fixes and enhancements. Camera...

Resolved! Phone keeps stealthy reboots

Ever since Roger's has released the android 5.1.1 build 23.4.A.1.200 for Xperia Z3 (D6603) I have been getting random soft reboots or stealthy reboots. This started about a month ago. The first time I noticed was when I woke up one morning and went t...

zeroz3hereo by I Plan to Stick Around
  • 6 replies

Stagefright Fixes for Samsung Galaxy S3 seem incomplete.

I noticed my Samsung Galaxy S3 recieved a softward update this morning that seems to plug most of the Stagefright security bugs. I'm assuming this is the fix mentioned

jhooper by I've Been Here Awhile
  • 3 replies

Android 6.0 on nexus 5

Any idea when Rogers Nexus 5s will be getting 6.0 ota update? It's not on the software update chart.Thanks

IlI by I've Been Here Awhile
  • 3 replies

Resolved! Received Update Today S4 mini, STAGEFRIGHT fix?

Received update to my S4 mini SGH-i257M last night. Small, quick update i think about 11 mb. Might be for the STAGEFRIGHT virus fix? OS still 4.4.2 **Edit Labels**

mdawdy by I Plan to Stick Around
  • 1 replies

STAGEFRIGHT - Android Phone Vulnerability

What is Stagefright? A vulnerability has been identified in some Android phones worldwide that can potentially allow access to multimedia files, or potentially for a phone to be taken over by receiving a malicious MMS message. The vulnerability may b...

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Resolved! Xperia z3 android 5.1.1?

Anybody get the update yet? This is supposed to be out July and there are only a couple days to go. Btw anyone concerned about the stage fright bug, until a patch is released set your mms messages to (not auto download) on your default messaging app....

zeroz3hereo by I Plan to Stick Around
  • 36 replies

Resolved! Samsung Galaxy S6 5.1.1 Update

I had noticed at the begining of June the OS upgrade page said that we'd see the 5.1.1 for our phones same month and that now has changed to Coming Soon! Anyone know what hapened or why Rogers backed from releasing the update. The memory leak on this...

AccordXTC by I'm a Reliable Contributor
  • 715 replies

Resolved! New Galaxy vulnerability can make Galaxy phone a bugging device When will Rogers make this patch available to Samsung users? It seems further investigation on ARS indicates the phone can be turned into a audio and video bugging device with the issue.

Randyis by I've Been Here Awhile
  • 1 replies

Resolved! Samsung S4 lollipop reversal to Kitkat

OK I hate..............HATE the look of lollipop and I would do anything to get the look of Kitkat back on my S4. I don't understand why Kitkat couldn't be upgraded instead of us getting this crap lollipop or at the very least give two buttons one to...

Mopsy1985 by I'm Here A Lot
  • 15 replies

Lollipop 5.0.2 OS for Galaxy Alpha

While away in Florida last week my Rogers Galaxy Alpha downloaded the Lollipop 5.0.2 update. I am hesitant to install as there has been no indication from Rogers that the Alpha was getting this update yet and I've seen plenty of issues on other devic...

agg1945 by I've Been Here Awhile
  • 15 replies

S6 Edge issue with auto-brightness

It seems all Rogers S6 Edge have the same issue at the Sprint/Verizon/AT&T ones with the auto-brightness not working properly and the screen not being as bright as it can be unless a flashlight/sun shines on it. See:

stripe by I Plan to Stick Around
  • 12 replies

Resolved! Galaxy S5 - Android 5.0.2

When is this phone going to get Android 5.0.2 with Multi User support? Using Galaxy S5's at work for on call and 4 people share 2 phones. Having the ability to set up multiple users on 1 phone would be great.

Silverlock by I've Been Here Awhile
  • 3 replies

LG G3 decryption issue after lollipop

Ive had my phone encrypted for a while now because of work email accounts. The other week I decided to upgrade to lollipop after pushing it off for a while. The upgrade seemed to go fine.. I have since switched phones and wanted to decrypt the phone ...

Samsung Galaxy S6 Questions

I have a new S6 and have some concerns/questions that could use some expert advice. Here goes: 1. The calendar app has no widget for an agenda, whereas the Note 4 and Note 4 edge do - what calendar do you recommend that has an agenda widget, supports...

cfine by I'm Here A Lot
  • 6 replies