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Rogers Store - Customer service feedback

Thanks again Roger Orillia, dropped S9 last night snd screen saver popped off, Rob at Orollis store had free replacement on in minutes a d on our way again. Always get great service at this store     ***Added Labels***

Jaxtruck by I've Been Around
  • 2066 Views
  • 9 replies
  • 3 likes

Resolved! Bell keeps harassing me

Bell canada keeps threating me to take my number from Roger's...can they do that without my permission?

Bosshoss46 by I've Been Here Awhile
  • 786 Views
  • 1 replies
  • 0 likes

Resolved! New Rogers Scam call or not?

Greetings all!   I wanted to know if the number 1-855-415-2112 Is registered to Rogers Communications and is currently offering Samsung Tab S LTE for 0 interest over a 24 month payment plan?     Thank you for your time!     ***Edited Labels***

Ocelot12 by I'm Here A Lot
  • 82546 Views
  • 29 replies
  • 0 likes

SHM - Door lock user/code history

Smart Home Monitoring > Can we get a feature to capture which user codes have been entered for door locks and on the touchscreen for the shm system? It would be a great to know which codes were entered historically to see who may be using or sharing ...

naaanan by I've Been Here Awhile
  • 1094 Views
  • 1 replies
  • 0 likes

Resolved! Cracked iPhone Screen

I recently purchased a new iPhone, and have a crack that runs the width of my phone, I have the protection plan I just want to know how to get it replaced?       ***Edited Labels***

Is this how Rogers' subcontractors package phones?

After having a less than satisfactory experience with Retentions/Customer Relations, I decide to do a hardware upgrade online on Boxing Day without any Rogers staff interventions. I decided to go with a Samsung Note 9, valued at $1,200 which I will b...

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peterg2 by I Plan to Stick Around
  • 2299 Views
  • 9 replies
  • 0 likes

Resolved! Device Protection Guarantee

Let's say that you got a brand new Blackberry Z10 and then 4 days later you're in a car accident that leave you with a crack in the screen. Is this covered under that? Or perhaps your son grabbed your phone and while running dropped it and cracked th...

Lendo78 by I'm Here A Lot
  • 18242 Views
  • 48 replies
  • 0 likes

Rogers email hacked - anything to be done?

For the second time in a month one of our Rogers email accounts has been hacked.   The password was strong and has of course been changed again but is there anything else a customer can do?   Our computer wasn't even turned on and the problem is base...

svhorner by I'm Here A Lot
  • 6876 Views
  • 14 replies
  • 0 likes

Resolved! Apple Trident Exploit

Hey Community,    We have recently learned about  multiple vulnerabilities in Apple devices which can lead to remote code execution by a malicious attacker, known as called the Apple Trident exploit.   It consists of 3 exploits that allow an attacker...

Resolved! Just got a text message from 7000

Hey All,I just received a text message from 7000 with the following text:From: ROGERS - During our regularly scheduled account maintenance and verification procedures, we have detected a slight error in your billing information please sign in and upd...

Resolved! Different Levels of TechXpert

In obtaining information about Rogers TechXpert, I've noticed different levels of support. For e.g. Standard TechXpert, for $9.95/mth, TechXpert Whole Home $14.95/mth. TechXpert Wireless $?. TechXpert One Time Fix $69.95 and the list goes on.   I cam...

Nickel11 by I Plan to Stick Around
  • 4744 Views
  • 8 replies
  • 0 likes

Resolved! Product Protection Plan

Not sure if this is going into the appropriate board, but I am sure someone will move it if need be.   I got this text message the other day. Seems kinda odd since I have had the PPP since I got this phone.... I also have a bundle with this PPP on i...

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PizzaSlice by I Plan to Stick Around
  • 2493 Views
  • 7 replies
  • 0 likes

Resolved! Completely Broken Phone

My phone went through the wash cycle and is completely broken. Do I have any protection on my phone. What is the cheapest way to replace the same phone?   Thank you   ***Edited Labels***

daosmond by I've Been Around
  • 4651 Views
  • 2 replies
  • 0 likes

Sim card being scanned

My Rogers Sim card is being scanned by a Rogers subcontractor.  How do I prevent this and what (if anything) can Rogers do about this?   I know my texts and numbers dialed are being monitored by someone that works in the telecom industry.   ***edited...

sammy12 by I'm Here A Lot
  • 2767 Views
  • 10 replies
  • 0 likes

Issues Since December

Hello,   This one is going to be a bit of a long one so bare with me. I signed up for the Rogers protection plan when I upgraded too the S5 after being a customer for about 7 years, I have never had issues in the past but figured it was a good invest...

aleafs87 by I've Been Here Awhile
  • 1489 Views
  • 4 replies
  • 0 likes

New Harassment+ Feature

I have to say, I am really enjoying Rogers' new Harassment+ feature!    I can now safely enjoy being harrassed by Rogers' own partners about my phone service, AND my home internet!    Not only do I still receive harassing phone calls on my cell from ...

samgadams by I've Been Here Awhile
  • 2096 Views
  • 6 replies
  • 0 likes

Device Warranty

Please can someone kindly post roger's wireless device (phone) warranty policy.   ***edited labels***

2012 by I've Been Around
  • 3549 Views
  • 4 replies
  • 0 likes
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