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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122202 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30085 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119673 Views
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7320 Views
  • 4 replies
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Rogers Wireless Offer for Frontline Healthcare Workers

Will rogers offering frontline workers something like the competitor:https://www.globenewswire.com/news-release/2020/04/27/2022402/0/en/TELUS-and-Koodo-Giving-Two-Months-Free-Wireless-Service-to-Frontline-Hospital-Workers-in-Ontario.html ***Added Lab...

Renewing Bundle - 2020

Yesterday I received an Email from Rogers telling me my Online bill was ready to view online. It also said , that my Cable discounts were expiring on June 6th, and that I should contact them. So today I called Rogers. I was told that my old package (...

briand1956 by I've Been Around
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Promo Pricing on Standalone Internet

Feels like Rogers cheated me. I really don't know if this is the right page to vent out my anger.. but here goes.. I have made attempts to get in touch with Rogers but have not succeeded. I am not happy with the service Rogers is providing me. i know...

hnitalia by I've Been Around
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  • 5 replies
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Customer Service Issue With Price Plan Change

I am EXTREMELY DISAPPOINTED by Rogers customer service. I called Rogers a few times a week ago looking for a new phone plan with data. The agents all offered me the same phone plan which was not available online. I told the agents that I would think ...

celialiang by I've Been Around
  • 1395 Views
  • 5 replies
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Unable to Sign In and Order Ignite TV Bundle Online

When using Microsoft edge, I try to sign into my rogers account, I fill out the username and password, click sign in and it keeps refreshing the page and the sign in option pops up every time. If I use the chrome bowser, it works ok but if I try to o...

daveyson1 by I've Been Here Awhile
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  • 19 replies
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Resolved! Sport Chek gift card...status is still pending.

Hi. I've been checking the status of my Sport Chek gift card for signing up for a rogers bundle regularly and although it has been over a month, there does not seem to have been any action taken at all. I'm just wondering if there is a backlog or hav...

JK336 by I've Been Here Awhile
  • 1845 Views
  • 9 replies
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Resolved! Digital Packages Still Available?

Is Rogers still offering digital TV packages? I was Trying to find out what cable packages were available for a neighbour who is looking for affordable TV options and I could find nothing on Rogers website. This neighbour does not have internet acces...

jays77 by I'm a Trusted Contributor
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  • 12 replies
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Resolved! Rogers buy-back PVR/HD box?!?

We discontinued our TV service yesterday and so dropped off the rental PVR we had to the local store. The gentleman noticed that we also owned another PVR and HD box (DCX3510 and 700 respectively). He said SOMETHING about "We'll buy those back from y...

BFlow by I Plan to Stick Around
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Resolved! Third Party Sales

So last week I received a call from a 3rd party (approved Rogers vendor according to the phone number of this company) to win me back, I agree. Then silence for 3 days. During this time I make 4 calls to Rogers where there is no record of my order. O...

KC331 by I've Been Around
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Resolved! Rogers Tablet Promotion Too Good To Be True?

I called Rogers customer service three days a go for changing my plan and an agent csr answered my call and I was able to change my plan then he offered me this promotion iPad 6 for zero dollars and tAblet fees waived for 24 months thereafter 10 $ a ...

Kyousufi by I've Been Around
  • 2988 Views
  • 1 replies
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Resolved! Rogers charging for costs that I was told would not be charged

I was called on June 4th by a Rogers sales person (Abdul) for an internet deal. The promotion was that for a year the price was half (25) and that there were no installation fees. Guess how surprised I was when my first bill came in and it charged me...

andrut by I've Been Around
  • 726 Views
  • 1 replies
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Resolved! Upfront Edge

I opted to wait instead of pre ordering.. I wasn't sure if I was ready to pay that money yet, as my phone is still mint and works great. That being said I received a text from Rogers this morning saying to upgrade for 0$ to the s10 on the edge progra...

Cursee1 by I've Been Here Awhile
  • 1605 Views
  • 2 replies
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Didn't receive the referral credit.

Hello, I received the email on Dec, show I will receive the $50 referral credit on my bill. I contact Rogers Service in January, they said my $50 credits will be shown on Feb bill. However, I didn't receive it. Thanks, ***Edited Labels***

Zeyuan by I've Been Here Awhile
  • 1896 Views
  • 7 replies
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Resolved! Manufacturer Device Price Matching

Hi Everyone, Just wanted to inquire if Rogers matches the prices of devices to Manufactures Price. Example: Samsung Galaxy Note 9 (128GB) price according to Samsung is $999, However Rogers price for the device is 1299 (No Tab). Can these 2 be matched...

Swaps by I've Been Around
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Resolved! MONARCH/MATTAMY New Home Owner question

Hello everyone, Just sure if this is the right place to post this, however it is worth a try as I have had no luck at all. I am a new homeowner and bought a home with Mattamy/Monarch homes in the Scarborough area in Ontario. I received a call from Ro...

Abe86 by I've Been Around
  • 1795 Views
  • 3 replies
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Collage Student Discount!!

To Whom Ir May Concern,I heard from my Mohawk College, where I am studying, that you are eligible for a cheaper plan , especially if you are in college? ***Added Labels***

Teacher11 by I've Been Around
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Promotional extra data issue

Hi there, so a few months ago I got a message from Rogers saying I was eligible for an extra 5gb of data per month for a year. That was a few months ago and my billing period that just passed has been the only one to actually have it show on my accou...

Tmcivor by I've Been Around
  • 1680 Views
  • 3 replies
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Resolved! Being Overcharged For Internet Service

Hi. I am being charged $80.99/month for Rogers Ignite30 with 125GB data cap and a modem from 2011. I can live with that data cap for now and manage with the modem with the help of an extender, but the price I'm paying for this is unacceptable. Anyone...

unun4848 by I Plan to Stick Around
  • 1595 Views
  • 1 replies
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$60 10GB BYOD changing to $65 per month.

Hey everyone!As you all remember the whole Internet Rogers and all carries had a amazing deal the $60 for 10GB offer for the BYOD. Just wanted to let everyone know come January 3rd, the $60 10GB BYOD is jumping up to $65 per month as per Rogers. $5 S...

Meowmix by I'm a Trusted Advisor
  • 9760 Views
  • 39 replies
  • 0 likes
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