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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122242 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! NextBox TV Listings

Is anyone else noticing that NextBox tv listings are a mess? Several listings describe programs that are supposed to be airing in real time but when I go to that cable channel there’s a completely different program being aired. This happens daily on ...

LisaVS by I Plan to Stick Around
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What is Error Code: "ER:52" or "ER:522"?

My Rogers 4K HD PVR Nextbox CAV10455HD is stuck in a loader loop with an error code of "ER:52" or . Anyone know the meaning of this error code? I have replaced the hard drive but the problem persists. Attempts to redownload the staging firmware also ...

My2020 by I'm Here A Lot
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Resolved! Rogers 4K HD PVR Nextbox CAV10455HD Hard Drive Replacement

I have a couple of 4K PVRs that are showing signs of Hard Drive errors. Does anyone know or have instructions for opening the box to replace the hard drive such? These will save me from junking the devices. Thanks in advance. *Added Labels*

My2020 by I'm Here A Lot
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Replacing drive in 9865HD PVR: Pending

My Cisco 9865HD pvr started freezing a lot during replay so based on other posts re freezing I decided to replace the original HD. When I swapped it out to another drive, after a reboot, the white cisco screen came up stating the software needed to b...

DE_ by I Plan to Stick Around
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Guide & List not working

My Guide & List buttons are not working. I have rebooted with no success. Anyone else having trouble today? *** Edited Labels ***

Jack22 by I Plan to Stick Around
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Missing HD Channels

I have several digital adapters, a Nextbox HD terminal box and a Nextbox 3.0 HDPVR box. The channels on the digital adapters are fine but several channels on both HD terminals now come up black. It started out as a couple but now includes 14, 15,17, ...

joan1952 by I've Been Around
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Slow remote response time with Nextbox 8642hd

Hi, I have a Nextbox 8642hd and the wife and I have just about had it with the slow response time of the remote, it's really ridiculous now. Will going to a 4K box help? **Added Labels**

lynx002ca by I've Been Here Awhile
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Nextbox 9865 PVR not working on older TV (2010)

I bought a nextbox 9865 from a thrid party and put it in our master bedroom, where we have a newer smart tv. I liked it so much I bought another, identical nextbox 9865 and put it in the living room with an older (2010) tv. The tv works fine but when...

Any way to disable recording on an 8624HD PVR

I have a whole home setup with a Nextbox 9865HD PVR and an 8624HD PVR. I can record from both, and access both recordings from both, however the 9865 is newer and can record more shows simultaneously. My question is, is there any way to ONLY record s...

cmb630 by I've Been Around
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Resolved! 8300HD hard drive replace

My 8300HD died and I think its the hard drive. I took it out and checked it on a Windows system...no joy. I have heard that if you replace it the system will reformat the new drive itself. I took a similar drive from a Windows desktop and installed i...

weegeordie by I Plan to Stick Around
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Home Phone, Internet & TV - Do you need a moca filter?

Hello, I installed a new TV at mom's home using an rogers cable box that i own. I had Rogers change it over to my mom's account. However, she' not receiving a strong enough signal for some reason. She has internet, tv & home phone and there is an amp...

traghipp by I Plan to Stick Around
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Resolved! Cannot playback more than 2 hours on 4642HD (Whole Home PVR)

I have the following equipment: CAV10455HD receiver 4642HD receiver Whole Home PVR I can record and playback any length of program on the main PVR (CAV10455HD). However, when I try to playback a recording that is longer than 2 hours on the 4642HD rec...

dss_cottage by I Plan to Stick Around
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  • 7 replies
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Nextbox 4K PVR skip forward

We switched to Nextbox 4K PVR from Nextbox 3.0. Skip forward does not work now. Am I missing something?

gregneff by I Plan to Stick Around
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  • 1 replies
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No Sound from Nextbox 4k

Ok, so this is a little complicated so I'll be as detailed as possible. We have a Nextbox 4k pvr (even though we don't have a 4k TV). The other day someone accidentally sat on the controller and of course all the lights on the controller lit up. Righ...

kadraw by I've Been Around
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NextBox 4642 Error 65TR

hi guysI wondering to know what the problem is in cisco hd box shows 65 tr in display no want reboot or following the reset instruction is any one have same problemeven Roger's want do any thing about it because is owned box . even technicians don't ...

MOUNDERSS by I've Been Here Awhile
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Nextbox 4K PVR won't turn ON after being OFF for a while

Hello, My Nextbox 4K (CAV10455HD) started developing a peculiar problem yesterday. It wouldn't turn ON after being off for a while (few hours? Definitely overnight). Unplugging the box and plugging it back in will solve the problem temporarily. The r...

Hwaiting by I Plan to Stick Around
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Nextbox 4k PVR (G10)

I am on my 3rd 4k box in 1 week. All have made loud and very constant clicking and rattling noises - while recording, watching TV and worst of all -- when turned off! It is so loud I can hear from another room. It is not a simple "white noise" like f...

Duchess313 by I've Been Around
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Will Rogers Waive On Demand Fees During COVID19 Pandemic?

Since we are all being asked to stay in, it would help if rogers was a leader in significantly reducing or elimination the on demand fees for the next month or so !! Particularly for seniors as it looks like we will be inside for a long time. Elimina...

hawker by I'm Here A Lot
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  • 15 replies
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Does the Netxbox remote work with Skyworth TV G2A series?

I am trying to pair the remote a recently purchased Skyworth 58G2A300 TV. I have tried with the URC-2125BC0-BX as well as the URC-1056B03 remotes with no success The automatic search does not connect, and going the codes provided by urcsupport do not...

ra12 by I've Been Here Awhile
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9865 HD PVR - Can Schedule but Can't Play Recordings

I bought a second hand 9865 hd pvr. Every thing is working properly and it is hooked up properly. I've rebooted it a couple times now. The issue is I can schedule a recording and it shows up in my scheduled recordings and when I push the record butto...

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