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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122202 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30084 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7320 Views
  • 4 replies
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! OpenDNS Content Filtering not working after Rogers added IPv6

About 2 days ago, I noticed that the content filtering I had setup with OpenDNS was not working. I checked the DNS settings on the HITRON CGN3 and nothing was changed there. I then seeked help of the OpenDNS community and based on some tests it came ...

khalidnazim by I've Been Here Awhile
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  • 5 replies
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Resolver Issues in Hamilton

So I've been on live chat and phone support numerous times, each time waiting for 20+ minutes. Only once after waiting 20 minutes did I finally get through to someone on live chat and they couldn't help. Hamiltons DC on Hester is having DNS resolver ...

tylormyers by I've Been Here Awhile
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Resolved! Can't load Netflix! "DNS address could not be found"

I'm all of a sudden unable to load Netflix! I get the following error message: "This site can't be reached. movies.netflix.com's server DNS address could not be found." I'm on Windows 7 and the Internet Connections troubleshooting tells me "Contact y...

CChen by I've Been Here Awhile
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DNS Issues with CGN3ACR and external router

I'd love to get someone's help on the following configuration: 1) CGN3ACR is setup in bridge mode2) DLINK DIR-859 setup has the Google DNS - 8.8.8.8 and 8.8.4.43) When I renew the IP Addresses on my devices, it assigns the above DNS + 2 Rogers DNS (6...

cgboulet by I've Been Here Awhile
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Resolved! DNS issue

I did a diagnose my DNS and got Your computer appears to be correctly configured but the resource. (DNS is not resonding ) . Widow7 I am not good with computer but getting the idea how it works .. Any idea what i do?? Thank You ***Edited labels***

rjtilley by I've Been Here Awhile
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Resolved! Can't connect to www1.shoppersdrugmart.ca

This is weird, and has only been happening for a few months. I think it has only started happening since Shoppers introduced the ability to "load" offers to shoppers optimum card. Everytime I try to navigate to shoppers drug mart website, it times ou...

dorrdon by Rogers Employee
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Resolved! How do I use custom DNS settings on the CGN3ACSMR modem?

There is a Tab for DNS when logging into the modem. It's under Basic. There are a bunch of lines.- LAN DNS Obtain Auto/Manual- LAN DNS Proxy Status: Enabled/Disabled- Domain Suffix. ( has hitronhub.com filled in)- Proxy Hostname 1- Proxy Hostname 2If...

pmcd by I Plan to Stick Around
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DNS Benchmark Results Loss

I am not sure if this is anything to do with the Ping and Latency issues with the Hitron CGN3AC I just wanted to bring this issue to the forums.. every single time I do a dns benchmark search for the fastest server to use every single one of them has...

Vibe by I Plan to Stick Around
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Resolved! CGN3 Hitron admin pages totally unresponsive

My CGN3 Router has always been pretty unresponsive when I login on 192.168.0.1. I can login OK but EVERY time I go to the 'Basic' page, it becomes totally unresponsive and I have to close the browser and start again. I want to change DNS settings and...

Sorbz62 by I Plan to Stick Around
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Resolved! DNS servers?? how are they assigned?

Just a question for those who have more expertise than I. I have recently had a situation whereby I was connected to the internet but could not access anything... nothing. It seems that the problem MAY have been related to my DNS server settings... S...

baffledalot by I Plan to Stick Around
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Resolved! Hitron Modem won't allow browsing

I recently upgraded to the Hitron Modem and now one of our main desktop won't allow browsing...will not connect. I connect through wifi and have an IP address and I pinged google with no problem. Tried IE9 and Chrome, no luck. the Apple devives and a...

kjr65 by I've Been Here Awhile
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Resolved! Google Error Message

Often when I go to see a website or link from my homepage, a Google Error 404 appears saying something went wrong and they have no idea what it is. With a picture of a broken robot. Is this a Rogers problem of any sort? Or does it belong to my comput...

ErikaR by I Like it Here
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  • 7 replies
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Resolved! why is Rogers inside my wifi router?

I have a Rogers modem to which my personal wifi router is plugged in by ethernet cable. I was looking at the list of IP addresses connected to my wifi router. I say a few 192.168.0.xxx corresponding to computers, phones, etc. I also saw 64.71.255.204...

hananjs by I'm Here A Lot
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  • 10 replies
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Cannot connect to certain addresses

Hi, I play an online game and for a long time, I havent been able to connect to either their site by tracing: http://i57.tinypic.com/121wgmd.jpg or their game server: http://i61.tinypic.com/33ws56a.jpg And yet on my cellphone (not Rogers provider) I ...

spfdz by I've Been Here Awhile
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  • 3 replies
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Resolved! Potential DNS conflicts with new modem router combo

I'm a bit tired of technical issues with Rogers. For more than a year I had a SMC that gave me grief. I finally got a Cisco gateway and all was good for 6 months. My router is an ASUS RT-N66u and it ran beautifully with the Cisco gateway. 2 weeks ago...

user1701 by I'm Here A Lot
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Resolved! DNS - which modem/router/OS has priority?

Maybe this does not belong in a Rogers forum and if so, let me know and I accept that. There are three places I know of to enter DNS servers in my setup: Rogers modem - Hilton CGN3 My router - ASUS RT-N66U In my Operating System (OS) network settings...

damoz by I Plan to Stick Around
  • 1863 Views
  • 2 replies
  • 0 likes
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