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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122004 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30056 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119260 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7305 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

How Do I Reset/Reboot My Cisco 8642HD Box?

I moved my box from one room to another and when I plugged it back in it will not complete the reboot. It is stuck on -01-. I had a Rogers tech come and check the line and it is good. I went through all the suggestions made by other users and it stil...

micklind by I've Been Here Awhile
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  • 4 replies
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NextBox 4642 Error 65TR

hi guysI wondering to know what the problem is in cisco hd box shows 65 tr in display no want reboot or following the reset instruction is any one have same problemeven Roger's want do any thing about it because is owned box . even technicians don't ...

MOUNDERSS by I've Been Here Awhile
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  • 4 replies
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One series stopped recording...all other record fine.

I have a Cisco Nextbox 9865 PVR from Rogers. Recently, I noticed I was missing one of my scheduled series recordings (that’s been recording fine for years). No matter what I do I can’t get the series to record. All other series record fine. I’ve got ...

Spiff27 by I Plan to Stick Around
  • 3391 Views
  • 21 replies
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Nextbox 8600 HD

Just had unit installed today but does not seem to be working. Box is cycling through a booting sequence that does not seem to end. Display shows the letter ‘h’ and cycles through numbers up to ~800(?). Any ideas?

DRL3 by I've Been Around
  • 1868 Views
  • 1 replies
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TV/Modem Splitter?

I only have one coaxial and need to connect to my modem and TV box. Do I need to purchase my own splitter or can Rogers provide one?

Nevolute by I'm Here A Lot
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  • 10 replies
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Resolved! Purchasing a Nextbox

Hello there, I used to buy my cable boxes at future shop. Now I can't find where to buy them. All others stores sell only from another cable companies but Rogers. Help please. Thank you ***Edited Labels***

Mauricio by I'm Here A Lot
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  • 16 replies
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Resolved! How to reassure buyers that my NextBox will work with Rogers

Hi, I am wondering how I can assure potential buyers that my used NextBoxes will work. Some are asking me for the serial numbers up front but I fear those may just be scammers. Is there any other option out there? ***Edited Labels***

Lucster01 by I've Been Here Awhile
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  • 11 replies
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Rogers new Nextbox 4K and lack of features

Rogers sent me an email recently talking about its useless recent improvements to my products and services. http://ebm.email.rogers.com/c/tag/hBYSFw6B7ga6EB9V9v5NstRvXDV/ I have been tired of lack of features with the Rogers Nextbox 3.0 (PVR) and the...

Annayya by I Plan to Stick Around
  • 15989 Views
  • 30 replies
  • 1 likes

Swapping Next Box 4642, Not Working, Frustration...

Hello, I am once again a Rogers TV subscriber. I live in downtown Toronto. I am using the Skinny cable package and it suits me fine. I also, once again, elected to rent a NextBox 4642, same as last time I was a member. But then I thought, why not buy...

matt72yard by I Plan to Stick Around
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  • 6 replies
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Resolved! Modem keeps shutting down

My modem keeps shutting down and the only light is the power that is on. And every time I have to unplug it to get it to work and a couple hrs it does it again. How do I fix it. Or am I gonna need to get a new modem ***Edited Labels***

Vooxx by I've Been Here Awhile
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Resolved! Questions about the Ignite Modem

I just subscribed to the 500 mbit Internet service and wanted to know what is the latest STABLE firmware for the modem? Mine is as follows: Hardware Version 1A Software Version 4.5.8.19 In terms of signal, the modem is supposed to be 32 channels, yet...

Alex4161 by I'm a Reliable Contributor
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  • 9 replies
  • 0 likes

Resolved! Nextbox 3.0 Auto Convert Channels to HD

I did a search but couldn't find the answer. I just upgraded from a Scientific Atlanta 8300 PVR (can't remember the entire company name) to a Nextbox 3.0. All of the lower channels are shown in SD. I have to go and find their HD equivalents somewhere...

ds2chan by I've Been Here Awhile
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  • 18 replies
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Resolved! Issues with 8600HD

I have got 8600HD box as rental with my new cable account! To navigate gudie and change chanell is painfull slow, there is 1-3 seconds delay after I press button until it does soemthing. Is it 8600HD newest box they are offering ? ***Added Labels***

zaricd by I've Been Here Awhile
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  • 25 replies
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Daily Recordings Not Working Properly This Week

I have an Any Day, Timeslot recording set up for Daily Planet (Channel 574 at 7AM). I noticed on Friday, after missing a recording, that there were no scheduled recordings in my tile for Daily Planet on my 9865 (NB3) Navigatr. I then checked AnyPlace...

57 by Resident Expert
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  • 11 replies
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How to control one device not the other

When the analog service was discontinued I was given a free DTA50 so that I can continue to use my Sony DVD recorder which is HDMIed to the TV. I just got fed up... Due to proximity (TV & DVR) controlling the Rogers boxes (Explorer4250HD & DTA50 resp...

z- by I Plan to Stick Around
  • 3568 Views
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Resolved! PVR Space

We recently got the new Navigator guide, and all of a sudden my PVR went from 30% to 80% full, without adding more shows. Has the space amount changed? *** Edited Labels ***

KaitlinMP by I've Been Here Awhile
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  • 12 replies
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Resolved! The FTP has been blocked

My modem is from Cisico and I just found that I cant connect to internal internet ftp according to port range forwarding. What I did: Go to managing website of modem and set 192........... is one of my windows computer, and ftp server tools(I tried s...

Yichendou by I've Been Around
  • 3605 Views
  • 10 replies
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Nextbox 3.0 audio feed not available

Hi,I upgraded from NB2.0 to NB3.0, 2 days ago and since then I have been unable to get the audio feed from NB3.0 into the surround speakers via the audio receiver (Pioneer VSX 821).This was never an issue with the NB2.0 and it was using the exact sam...

fdfddfddfd by I've Been Here Awhile
  • 2311 Views
  • 6 replies
  • 0 likes

Cisco 8642HD Scheduled recordings locked

My PVR is several years old and in the last couple of days I have been unable to delete several scheduled recordings. The priority is only #1 and #2 and somehow the schedull has changed (and locked) any time, all episodes and any day of the week. I'v...

JohnT by I'm Here A Lot
  • 1152 Views
  • 2 replies
  • 0 likes

Resolved! Internet cutting out

So this started happening last week and still hasn't gotten any better. Every 2 minutes or so my cable internet cuts out for 10-30sec. Tried restarting the router multiple times. I can't access the router when it cuts out. Other things I've noticed i...

dkon by I've Been Here Awhile
  • 3154 Views
  • 5 replies
  • 0 likes
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