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Resolved! Resolve Billing Dispute for Account That Should Be Cancelled

Hi can anyone tell me how to get intouch with a person who is higher up the chain they keep billing me for an account that i have cancelled 6 months ago this the s will be the 4th time i have had to deal with this and am getting a little more upset e...

danielpgbc by I've Been Around
  • 4221 Views
  • 16 replies
  • 0 likes

Collections/rogers won't clear

Hi All;During my separation I had a very serious illness. Long story short my account went to collections. I spoke to collections and arranged to make a payment to clear the debt and was told there was a wifi modem outstanding. My ex had it and it wa...

Italchef by I've Been Here Awhile
  • 19212 Views
  • 25 replies
  • 0 likes

Account Suspension Lift

Ignite TV services has been suspended due to one (1) month overdue bill non-payment. Now that payment has been made in full by credit card online. The suspension should be lifted automatically and not have to wait until the next business day for the ...

cynthiamory by I've Been Here Awhile
  • 3042 Views
  • 7 replies
  • 0 likes

Ignite Services - Billing Confusion

Hey Everyone, I had switched my services about a month ago to the Ignite TV, internet bundle and I received my bill a few days ago, the bill was very confusing and I tried contacting Rogers to try to clarify my bill, I wasted almost all of my morning...

sag1 by I've Been Here Awhile
  • 1872 Views
  • 4 replies
  • 1 likes

Resolved! Topping up my Pay as you go phone

Hello   I am trying to top up my pay as you go Samsung phone from Rogers. There are currently no minutes left on it.   I followed the instructions on both the $100.00 card but that just tells you that you don't have any minutes left...DUH, I knw that...

rcin by I've Been Here Awhile
  • 18219 Views
  • 118 replies
  • 0 likes

Resolved! Terminate Wireless Contract - Subsidy End Date?

Hi,I have taken apple mobile on 2 year contract with rogers. If i have to relocate and I want to terminate my contract, what would be the charges that I would end up paying?Thanks in advance   ***Added Labels***

Sushma by I've Been Around
  • 18009 Views
  • 11 replies
  • 0 likes

Resolved! Bill payment

My question is that my bill payment was due on August 14, 2016 & I knew I wasn't going to be able to pay it at the time so I called the Billing & Payments support number and I told them that I would be able to pay the bill on the Thursday August 18, ...

SB12 by I've Been Here Awhile
  • 4702 Views
  • 11 replies
  • 0 likes

Preauthorized Payment did not get Automatically Withdrawn from Account

I signed up for Automatic Withdrawal on September 12th 2018. Bill was due on September 27th, but the money didnt come out of my account. I've called Rogers twice now, last week they said it can take a few days for the payment to be processed, to chec...

JF9 by I've Been Here Awhile
  • 3987 Views
  • 9 replies
  • 0 likes

INTERAC Payments Constantly Fail for Rogers

I use INTERAC online payments for almost everything and never have problems except with Rogers where it's a 50/50 chance the payment is processed. What gives Rogers? It's a pain to regularly have to resubmit payments after waiting 24-48 hours. I neve...

Getting a new line after bankruptcy nightmare!

Hello,I was a Rogers customer for over 4 years. Got two phones and contracts with the company previous I was with Telus. However due to personal financial crisis I had to put my old account into my bankruptcy. That was a year ago, I was discharged in...

mmcomsa by I've Been Here Awhile
  • 1227 Views
  • 3 replies
  • 0 likes

Will Rogers Waive On Demand Fees During COVID19 Pandemic?

Since we are all being asked to stay in, it would help if rogers was a leader in significantly reducing or elimination the on demand fees for the next month or so !!   Particularly for seniors as it looks like we will be inside for a long time.   Eli...

hawker by I'm Here A Lot
  • 2616 Views
  • 15 replies
  • 0 likes

Resolved! How to Request a Credit Limit Increase

Hello there. I've been balancing my budget book back and forth the last couple of weeks.I recently got a Phone Upgrade through Rogers, which is good.But at the moment I am in between jobs.I currently have 3 work at home Job Opportunities that may hir...

Zenarith by I've Been Here Awhile
  • 3712 Views
  • 1 replies
  • 0 likes

Ignite TV Equipment Return

I will start my rant by mentioning I just spent 37 mins trying to LOG IN the forums ( to complain) ... not sure if it’s my Rogers wifi , Rogers data network or Rogers website that is the issue ( common denominator “Rogers “ ) so annoying !I had 4 ign...

Redzzzz by I Plan to Stick Around
  • 6482 Views
  • 11 replies
  • 0 likes

Usage Charges for Infinite Customers?

I have been an Infinite customer for several years.  Recently, I started to receive messages saying that I have usage charges for excess data.  Infinite customers do not have a limit.  What is going on?      **Labels Added**

Garth2 by I've Been Here Awhile
  • 729 Views
  • 1 replies
  • 0 likes

Resolved! Bill Payment through checking account

Hi, I would like to pay my bill, but i can't use my credit card because someone try to make a fraud.So i would like to know how I can pay with my checking account?Thanks.   *Added Labels*

Domf15 by I've Been Around
  • 990 Views
  • 2 replies
  • 0 likes

Resolved! Change Billing Cycle Date to Align with Payment Schedule

Before I contact account support I thought I would post my question here.  Is it possible to have your bill due date changed to something which would tie in better with the time of the month you receive your funds?  Anyone had any experience with doi...

Webster01 by I Plan to Stick Around
  • 2974 Views
  • 3 replies
  • 0 likes

Late payment charges when bill paid on time.

It is uncanny how many times I get dinged for a late payment charge on my Rogers cable bill. My billing date is always the 11th of the month and I try faithfully, as with all my bills, to pay on time. With internet payment, the bank shows the amount ...

was told high risk account

Why would Rogers after three years of loyal service just place my account on the high-risk accounts" I pay every month and find this unfair. Why would you guys make me feel this bad!       ***Edited Labels***

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