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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122200 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30084 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119664 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7320 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Weather network choppy sound

Does anyone else have choppy sound on the weather network channel? It seems to be the only channel with this issue on all my tv's **Labels Added**

JMONT54 by I've Been Around
  • 1585 Views
  • 11 replies
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Crave/HBO channels not working - green pixelation (scrambled)

Hi everyone,Legacy digital tv customer here with Crave/HBO. Watching thru Nextbox 3 and all Crave channels appear “scrambled” (green pixelation). Audio seems to be scrambled too like it’s combining audio from multiple different channels. All other ch...

toolcubed by I'm a Senior Contributor
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  • 6 replies
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No Sound from Nextbox 4k

Ok, so this is a little complicated so I'll be as detailed as possible. We have a Nextbox 4k pvr (even though we don't have a 4k TV). The other day someone accidentally sat on the controller and of course all the lights on the controller lit up. Righ...

kadraw by I've Been Around
  • 1908 Views
  • 4 replies
  • 0 likes

NextBox set to Variable but volume doesn't change

Hi! I have a NextBox 4K box connected to an RCA 4K TV (Model No. RTRU5028-CA) into HDMI1 (ARC). I also have a Samsung DVD/Blu Ray player connected to the TV into HDMI2. In order to simplify things (so I can get audio from all the devices connected to...

mskinna181 by I've Been Here Awhile
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Audio Issues on Some Channels

Having audio issues this past month, most of the kids channels, 68 family jr compared to food channel 58 is Lower. Suggestions how to fix this issue. Tried all the advanced setting on tv and roger box, no luck. ***Edited Labels***

RCHEAH by I've Been Around
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Problem with PBS channel

At various times, channel 64 (PBS) briefly emits a loud noise (similar to the Amber Alert noise) and the screen goes blank. After varying time intervals, the picture may come back, but it is often frozen and there is no sound. Other channels are work...

DAJ3 by I've Been Around
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  • 5 replies
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No 5.1 audio on HDGLB

No 5.1 audio on HDGLB and TCTV2.I am off the Scarlett Rd. headend. (PT004) ***Added Labels***

RRF1 by I Plan to Stick Around
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  • 32 replies
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Volume on Ignite TV STB

My Rogers ignite volume jumped to highest volume and is stuck there. The remote control won’t work. I tried pairing with no luck. The remote works for everything but the volume. Help. *Added Labels*

Jtracyp by I've Been Here Awhile
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  • 6 replies
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widely varying basic volume levels on tv channels

Noticed that volume levels on Rogers cable tv channels vary widely, forcing us to constantly adjust the volume level as we switch channels during tv viewing. Is this problem shared by anybody else? Any possible solutions suggested? *** Edited Labels ...

vnowotny by I've Been Here Awhile
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  • 4 replies
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No Audio on P/DVR recordings

I have had this happen many times now. Something recorded on the DVR and it has no audio. I have stopped and started, rebooted box, tried from another box/tv. It is like it was recorded with no audio. Regular TV works fine. *Added Labels*

Don_Ca by I'm a Reliable Contributor
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  • 3 replies
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Resolved! Audio and Picture not in sync

I have found consistently that the voices are out of sync with the picture specifically on MTV and Silver Screen Classics and occasionally on various channels like HGTV. I’ve seen this with my previous provider but only on one program every so often ...

Vunanne by I'm Here A Lot
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  • 40 replies
  • 1 likes

Crave 1 HBO 1 & 2 not coming in as Dolby Digital

Hello - hoping someone might be able to shed some light on an issue we are having. As we sat down to watch Game of Thrones on Sunday we noticed that our sound was not very good. Our amp was showing linear PCM. We were taping on another box and on pla...

sharryan by I've Been Around
  • 1687 Views
  • 2 replies
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Resolved! Lack of optical audio input on new rogers ignite box - Help!

Hi, Looking for some help with sound setup of my new rogers ignite box. Had the engineer over last week to install and he instantly stepped away when he noticed that I had an optical cable connecting my current rogers Nextbox and my Pioneer VSX-820 r...

jgorman83 by I've Been Here Awhile
  • 11721 Views
  • 11 replies
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Audio drops

Ok, location - Embrun ON - SE of Ottawa - using Rogers old PVR that I mistakenly bought over 10 years ago - Issue - I ad posted about this sometime ago but thought we had resolved it but no. We are getting constant audio dropouts. I watch my tuner lo...

rickwl2000 by I Plan to Stick Around
  • 1446 Views
  • 1 replies
  • 0 likes

CTV Kitchener Channel 12 Waterloo Region

Hello, CTV Kitchener on channel 12 in Waterloo Region has no Dolby Digital 5.1 for over a month! I get Pro Logic on all shows and commercials. Any solutions? Thank you. Today, I got a text saying unable to find a problem. *Added Labels*

Square by I'm a Reliable Contributor
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  • 6 replies
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Resolved! Receiving Audio from NextBox 3.0 via Roku App

I have a Sharp tv connected to a NextBox 9865. when I use the Roku app on iPad or iPhone and try to use headphones it says private listening not available for HDMI cable box. it works great on Netflix or YouTube, etc. just not cable. Anybody have any...

carlb by I Plan to Stick Around
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  • 5 replies
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Fairchild TV Audio Issue (SAP)

Am I the only one having audio issue with Fairchild TV (Ch 36) on Ignite TV? There is no Cantonese audio (default), however when SAP is turn on, Mandarin audio could be heard. The issue started sometime this evening when my parents try to watch news....

ericl8 by I've Been Around
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  • 1 replies
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Audio problems on channel 537

Is anyone else having issues with the sound on T&E, channel 537? The audio is scrambled on certain shows only, (X-Files, Paranormal Survivor, among others) but never the commercials. Rogers technicians can't fix it. No response after trying to contac...

NS21 by I'm Here A Lot
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  • 7 replies
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Ignite TV Descriptive Video

Ignite TV...seems Fox channel 43 likes to have Descriptive video on for certain shows. Recorded Last Man Standing and Gordon Ramsey's 24 Hours to Hell and Back and both had descriptive video on. I check the setting and it was turned off. Is it just F...

Biollw by I'm an Advisor
  • 1186 Views
  • 1 replies
  • 0 likes
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