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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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  • 4 replies
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

SHM - Door lock user/code history

Smart Home Monitoring > Can we get a feature to capture which user codes have been entered for door locks and on the touchscreen for the shm system? It would be a great to know which codes were entered historically to see who may be using or sharing ...

naaanan by I've Been Here Awhile
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  • 1 replies
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Resolved! Cracked iPhone Screen

I recently purchased a new iPhone, and have a crack that runs the width of my phone, I have the protection plan I just want to know how to get it replaced? ***Edited Labels***

Resolved! Hardware Upgrade - Shipping & Plan Change - In a strange situation.

My current phone is Blackberry Z10 which I got back in 2013. Well, the year is 2018 and I figured I'd finally upgrade. So, after browsing the store, I decided on Samsung A8. I was on a basic talk & text plan at 25 CAD per month and upgraded the plan ...

Dean1980 by I've Been Here Awhile
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  • 6 replies
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Resolved! Cyber Monday deals

I took advantage of the Cyber Monday deal, which was 200$ credit on your bill, discounted phones and discounted double data plans and have not received anything regarding the credit or much else other than a receipt for the upfront fee for the device...

Jodee by I'm Here A Lot
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  • 36 replies
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problem with my sim card

Hello i have recently had a problem with my sim card.my rogers sim card works properly with all phones except my iPhone 7+ and it shows "no service" all the time.so I visited an apple store to check if my phone has any problems and it worked well wit...

rozhan by I Plan to Stick Around
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  • 8 replies
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Apple Watch 4 stainless steel

Will Rogers be selling the Apple Watch 4 stainless steel version? They only list the aluminum version now. ***Added Labels***

Employee Line Transfer - Subsidy Charged?

Hi, I have an employee plan with Rogers. The number currently used is a number that needs to be moved out to another provider due to a family member changing jobs and requiring to keep that number. In this case, the number would have to be ported out...

mdominion23 by I've Been Here Awhile
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Resolved! Problem in opening iPhone .heic photos

Prepared to back up my iPhone photos to Win10 laptop. However, I found out many photos ends with .heic. i have no ideal what is and can't open them on my computer. ***Added Labels***

rebezcca by I've Been Here Awhile
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How to find out where my new phone is?

Last Thursday I upgraded to a new Samsung phone via talking to a Rogers employee on the phone. I am wondering how many days it takes to get the new phone to my house? I live on the west coast of Canada, any help is appreciated! ***Added Labels***

Question about new sign up for wireless phones.

so i added two lines to my account when I spoke on the phone with the cr and they said they would shipped out and received in 3-5 days. Im confused because i had to pay for the samsung s9+ 129$ down but when i check my account it says that amount wen...

chloe11 by I've Been Here Awhile
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Porting my number and unable to add a 2nd line

I have had a few issues since I ported my number to Rogers (also got a new phone). I also decided to pre-order the LG G7 when they had the promo. I got it for my husband for later, who i wanted to add as a 2nd line. I made the rep aware of this. I si...

itsats by I've Been Here Awhile
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  • 2 replies
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Device Savings Recovery Fee

I recently upgraded two phones on my account to the S9+, both on a ShareEverything 2GB-Prem+Tab plan. I just logged into my account to make a payment, only to discover a $1000 Device Savings Recovery Fee for one of the cell phones. After a quick call...

Wiebob by I've Been Here Awhile
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  • 4 replies
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Primary line - "downgrade fee" for additional lines

If I want to upgrade my primary phone ($0 devicetab), and take a premium plus plan which is $20/month more expensive than my existing plan (with higher data overage), why do I have to pay off all of the devicetabs for the other phones on my Share Eve...

SS52 by I've Been Around
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Activation and Billing at the same time as Shipping

Hi all, Just have my new pixel 2 xl panda and its awesome! However something make me feel not right here: My phone card was activated when the factory shipped it out, which is 1/2 days before the day I received it. I just feel it not fair to have my ...

Lingfeng by I Plan to Stick Around
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Resolved! Lost phone replacement

Lost my phone this morning. Called the replacement insurance guys. Said that it wasn't the device on my account. 100% for sure it was the device on my account. Chatted with Rogers live chat. They said at first there is no way for them to check or tra...

Valhalla by I've Been Around
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No recourse after being given misinformation many times?

After dropping my phone in the lake last weekend, I immediately went to get a new one. I was out of town for the Thanksgiving weekend, and didn't think for one second that being in a different city would affect my new service contract. I paid off my ...

1863 by I've Been Around
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Resolved! Prices for the old iPhones

Hello everyone, I've just noticed that the prices/offers for the old iPhones have risen after Apple event. A week ago I have purchased iPhone 7 32 for 199CAD on Premium Tab (now it's 399CAD). Prices for iPhone 6s/6s plus went up as well. What the hec...

veilofsun by I'm Here A Lot
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  • 1 replies
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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hey everyone!!I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / ...

Meowmix by I'm a Trusted Advisor
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  • 2945 replies
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Outright device purchase at Rogers store

I finally found a Rogers retail location with stock of the iPad mini LTE. However, the salesperson says that they don't sell devices outright and only do financing. Is this a decision of the store/clerk? Clearly, the Rogers product page directs you t...

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