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Resolved! Why am I not eligible for an upgrade?

Hi, I am trying to upgrade my current device which is on a 2 year plan; it ends this September. There is currently $93.75 remaining to be paid off, and I am ready to do so right away in order to upgrade. However, when I attempt to upgrade online, it ...

Resolved! Upfront Edge

I opted to wait instead of pre ordering.. I wasn't sure if I was ready to pay that money yet, as my phone is still mint and works great. That being said I received a text from Rogers this morning saying to upgrade for 0$ to the s10 on the edge progra...

Cursee1 by I've Been Here Awhile
  • 1632 Views
  • 2 replies
  • 0 likes

Resolved! Upgrading multiple lines via Self-Serve

Hi,   I currently have 2 wireless lines on a Premium tab. The main line has a device balance and the 2nd line is currently on no-term. I want to upgrade both lines to Ultra and get new hardware. However, I'm not sure how I go about doing both online ...

rizzo1 by I've Been Here Awhile
  • 2430 Views
  • 5 replies
  • 0 likes

Resolved! Requested response from Rogers on Survey

Good afternoon I had made a recent inquiry with a customer care representative and provided feedback through your survey. I had requested a response back. Thus far I have not received one. Could I have the appropriate party respond back after reviewi...

Bucku by I've Been Here Awhile
  • 2153 Views
  • 4 replies
  • 0 likes

Can you change plan mid contract?

I'm nearing the end of my contract and I'm ready for a device upgrade.  I recently learned that I have access to cheaper rates through my professional association.  If I upgrade my device on my currently plan I only need to pay $49 for the device.  B...

socks by I've Been Around
  • 5685 Views
  • 2 replies
  • 0 likes

Try to Retain your customers by providing quality customer service!

Hi, I'm writing about the poor customer service that I recieved today via the phone. I made two calls with your company. The first call was pleasant and the customer servive rep was very helpful. I expressed to Chris that I was offered a deal with an...

Kingair by I've Been Here Awhile
  • 1391 Views
  • 3 replies
  • 0 likes

Limited Time Offer Hardware Upgrade

So yesterday I get a text from Rogers saying this:   This weekend only! You can now upgrade to a new smartphone without changing your current price plan and we will waive $91.67 as of Mar 25, 2015 in early upgrade fees when you renew on a new 2-year ...

kathyt64 by I Plan to Stick Around
  • 7052 Views
  • 12 replies
  • 0 likes

So what now? Looking for wireless device options

  Well I must say I was not expecting that bomb to drop today about Rogers not offering the Lumia950. First world problem I know. However I've been a part of the windows eco system for 3 years and since I myself can't afford a 950 I'm starting to loo...

Resolved! Nexus 6 price drop?

Hello,   I was wondering if Rogers is going to lower the Month-to-Month & 2 Year Plan prices for the Nexus 6 now that Google is selling it for $599CDN.           ***Edited Labels***

Texidar by I'm Here A Lot
  • 2916 Views
  • 3 replies
  • 0 likes

Issues Since December

Hello,   This one is going to be a bit of a long one so bare with me. I signed up for the Rogers protection plan when I upgraded too the S5 after being a customer for about 7 years, I have never had issues in the past but figured it was a good invest...

aleafs87 by I've Been Here Awhile
  • 1489 Views
  • 4 replies
  • 0 likes

Resolved! Changes to do Hardware Upgrade Policy to 36 Months

I got my iPhone 4 right when it came out in 2010. At that time I was a candidate for a full hardware upgrade with no extra fees (I was coming from an iPhone 3G). Fast forward 2 years and some months later.....I now have to pay a huge hardware upgrade...

VTor by I've Been Here Awhile
  • 15573 Views
  • 29 replies
  • 4 likes

Resolved! Flex Tab/ Early Upgrade

Ok so I want to upgrade my phone form a blackberry bold 9900, to iPhone 5, Im not 100% sure what a flex tab is   when I got to my flex tab it like $287.xx and it says it used for upgrading phones? But when i go to device eligibility and pick the phon...

evankorsch by I've Been Here Awhile
  • 7353 Views
  • 9 replies
  • 1 likes

Resolved! Early Upgrade Fee Nightmare

On Oct3 I got a text message on Rogers SVC saying: They would waive my early upgrade fee and and admin fees.   I jumped on the opportunity. I went into the Rogers Plus to check and they looked up my account and everything matched what the text said. ...

sameer555 by I've Been Around
  • 5098 Views
  • 6 replies
  • 0 likes

Resolved! Cancel Fee Vs. Early Upgrade Fee

I gave Rogers a call today to ask about upgrading my phone. I had no complaints, my phone is only a few months old but wasn't sure why I had a flex tab fee and an early upgrade fee at the same time.   The answer was kind of confusing and I'm wonderin...

cheers1981 by I Plan to Stick Around
  • 9993 Views
  • 5 replies
  • 0 likes

How much would an early upgrade cost?

I am currently in a 3 year contract with a LG Xenon GR500.  I got the phone in May 2011, so I'm 19 months into the contract.     I want to early upgrade to an iPhone 4 or 4s.  If I could get the 5 for a good price, then I would get that.     But I al...

jaclynchin by I've Been Around
  • 1218 Views
  • 1 replies
  • 0 likes

Resolved! rogers billing cycle

Hey everybody,So rogers decided that I can upgrade early at no cost. So i want to upgrade to the iPhone 5 with a new plan, but the thing is that my dad thinks we can't upgrade until I reach the date of my billing cycle or else they will charge us for...

Vic_997 by I've Been Around
  • 3118 Views
  • 3 replies
  • 0 likes

PHONE UPGRADING

hello,   I am planning a phone upgrade but I still have a year remaining in my contract. I was told before that I can change phone every 2 years. I just wondering what deals could I get and if its possible that I will upgrade my phone without extendi...

jox by I've Been Around
  • 1195 Views
  • 2 replies
  • 0 likes

Early Upgrade Fee

  I search around and couldn't find anything on this.   I've been tracking my Early Upgrade Fee for a couple of Months and it hasn't dropped.     Is the fee suppose to drop a set amount each month as you get closer to the end of your contract?   Than...

Resolved! I want to change phones

I am about a year and a few months into my contract. I don't really like my phone. Even if I am not eligible for a phone upgrade can I say screw it and pay full price for a new phone and switch the sim card?   ***Edited Labels****

cavado by I've Been Here Awhile
  • 16299 Views
  • 13 replies
  • 0 likes

Resolved! EUF changed from $130 to $325 outta the blue???

Hmm... all week my cost was:32GB iPhone 5 - $329early upgrade fee - $130activation fee - $35today (day ready to pick up pre-order that's sitting in store) and changed to:32GB iPhone 5 - $329early upgrade fee - $325activation fee - $35Rogers !!!! - I ...

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