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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Initial set up of Nextbox CAV10455HD -- Stuck in a loop

I'm in the process of doing the initial set up and I've been watching it cycle through boot-Ldlr-2 repeatedly for over an hour.What does it mean?? Can I unplug it and start this dance over again? ***Added Labels***

Elorlee by I've Been Here Awhile
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  • 3 replies
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2019 Sportsnet 4K Schedule

Hello, I'm curious. Does Sportsnet have a dedicated page listing 4K broadcast schedules like TSN does for its 4K channel? Example: https://www.tsn.ca/tsn-4k-broadcast-schedule-1.900579 Now, I do know that the Sportnset 4K logo sometimes appears in th...

BMan78 by I Plan to Stick Around
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  • 11 replies
  • 1 likes

Nextbox HD PVR 4K Cable Box - Serial Number Registered as HD PVR

I have a Nextbox HD PVR 4K box that I own. I am trying to sell it. A buyer called Rogers, provided the serial number to confirm that the box was free and clear (which they confirmed). But Rogers told the person that the box was not 4K, that it was a ...

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yyzlt by I've Been Around
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  • 5 replies
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Resolved! HDMI cable for 4K

Hello, I have a 4K nextbox terminal and would like to install it approx 20 feet away from the TV in another room Is there a limit on the length of HDMI cable to use and should i use a 22 or 24wg thickness cable. *Added Labels*

RayJ by I've Been Here Awhile
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NHL games in 4K

Is there a list of the 4K NHL games being offered on Sportsnet this year available? There's one listed on TSN's website but it's impossible to find one anywhere for Sportsnet. Thanks in advance ***Edited Labels***

ibennett by I've Been Around
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Closed captioning appearing on Rogers related commercials

Why are closed captions appearing on- screen during commercials, not regular programming? When watching CNN, all CBC TV spots promoting "Still Standing" and the "Drake" detective series show closed captioning. Recently, it has started during spots pr...

edhovanec by I Plan to Stick Around
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  • 21 replies
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Closed Caption Bug on 4K PVR Whole Home (new HD Terminals)

I recently had the 4K PVR (Nextbox 3 terminal) installed at my home, along with 2 accompanying HD Terminals for whole home PVR. I like to have CC on my TVs. When I watch a recorded show on the main PVR terminal, I have no issues - I can forward with ...

Samsung 8series 4kUHD

I just got a new Samsung 8 series 4k TV ...connected to an older 4642HD Nextbox, all seems fine, but i noticed that under 4642 settings, appearance it says this tv can accept up to 1080i... No 1080p. However my Nextbox 9865 with a smaller LG TV in an...

Bilko by I Plan to Stick Around
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  • 2 replies
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M4K Channel 993 Cuts off Movies

So tonight, Friday March 23 at 8:40, I am in the middle of watching the DaVinci Code scheduled from 7:00pm to 9:30pm, and it randomly stops. goes to the Hideously annoying "thanks for watching" sound loop of doom and just leaves me completely hanging...

Stockade by I've Been Here Awhile
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  • 17 replies
  • 1 likes

TSN 4K

Currently have a 4K set up.... they boast they have 4 4K channels 2 sports net 2 tsn plus a music..... any reason why TSN4K channels are always off the air ?.... I’ve never seen anything on it? ***Edited Labels***

David378 by I Plan to Stick Around
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Resolved! 4K PVR Picture Quality Poor on 1080i TV?

Yesterday my eleven year old SA8300HD PVR failed with an ER01 error which I've read is a memory error. No combinations of boots, resets or iHHD replacement would bring it back to life. I was able to get a one year free rental from Rogers and was offe...

LF1949 by I Plan to Stick Around
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NextBox 4K - Enhancements

Is a future release of the device planned which supports Google assistant in order to select channels and to record or playback recorded shows? Will the future release support apps (using an apps button on the remote) in the same fashion that Bell's ...

MyAxman by I Plan to Stick Around
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  • 3 replies
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Nextbox 4k PVR Extender

Hi; I'm having an issue creating a PVR extender for the Nextbox 4k. For the Nextbox 3.0, I had all the technical specifications from Cisco - everything from memory sizing, flash sizing, internal HDD, external HDD's (etc) and I built a 3 TB external P...

drewsk by I've Been Here Awhile
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New 4K TV

Good Morning: I'm having difficulty getting in contact with a Rogers rep, so hoping I can find the answer here. I have a new 4K TV. My previous TV was HD and I have an HD cable box. Do I need a new cable box for this TV or just different cables? ***E...

BleeP3422 by I've Been Here Awhile
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  • 15 replies
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New nextbox - issues with connection

Hi. Just got Rogers dec 6. All was working fine but I needed helpPainting so we moved the next box (which is not my primary) about 5 feet away. We did not undo cables. When I went toPlug it in again, it took about 10 reboots to get sound AND picture....

JC14 by I'm Here A Lot
  • 4525 Views
  • 8 replies
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more UHD content

Are there any concrete plans in motion for launching additional UHD 4K content? At the moment the only worthy UHD content is through Sportsnet and TSN, and even with these channels there is not enough daily content in true UHD. The other channels, wh...

536 by I Plan to Stick Around
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  • 5 replies
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Resolved! Nextbox 4K and Logitech 880 remote

I recently rented the latest Rogers set top box (the one without the PVR) and now I would like to get it set up with my Logitech 880 universal remote. I want to make sure I have the correct manufacturer, model and serial number to put into my Logitec...

BluPuk by I Plan to Stick Around
  • 2873 Views
  • 1 replies
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