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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Is Texture available through Rogers anymore

Is Texture available through Rogers anymore? I just wasted about 20 minutes on with a Rogers chat operator. This morning I was reading magazines through Texture. This evening the app is saying I need to subscribe. I have previously received Texture t...

dalziel66 by I Plan to Stick Around
  • 13 replies

Resolved! NHL Game Center - 2018 IIHF World Juniors

Since Boxing Day I have been trying to reach someone at Rogers to confirm the viewing of the 2018 IIHF World Junior series tournament. The website says they will air almost all the games in the tournament. So far I have made 4 calls to tech s...

Sealion1961 by I've Been Here Awhile
  • 4 replies

game center freezes at every commercial break

for the past two months every time a game goes to commercial game center freezes and I literally have to exit and go back to game hoping commercial is over... why would I pay for this type of service and I will stop if this isn't fixed *** Edited Lab...

RMsuds by I've Been Here Awhile
  • 28 replies

Resolved! Apple TV NHL crashes on open

Apple TV model A1625 running tvOS 11.0 and NHL app 4.0.1When I open the app it shows the NHL logo with a spinner for a second or two, then it shows all light grey screen and returns to the home screen.I’ve tried restarting the Apple TV and there are ...

fyrite by I've Been Here Awhile
  • 1 replies

TV Authentication

The "What Can I Watch" ( page talks about TV Authentication and being able to watch blacked out in market games if you have the corresponding channel from a participating TV provider. How...

bontux by I Plan to Stick Around
  • 36 replies

Sportsnet feed skipping pre season hockey

Been noticing a lot of lag/skipping on the sportsnet live feed i have the CODA-4582 modem.. if its on TSN its fine just seems like any sportsnet feed, does it on the NHL website too if the game is from sportsnet feed ***Edited Labels***