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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122202 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30084 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119671 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7320 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Fraud case, no help and charge on me

I really can't describe how disappointed I am. On Sept 20,2020, someone hacked into my account and ordered a phone, which created an additional line on my account. When I checked my bill, I saw a $180 dollars bill on my account. My monthly bill is on...

zihanwei by I've Been Here Awhile
  • 799 Views
  • 1 replies
  • 1 likes

Adding a New Line to My Account

Hi, Im trying to add a line to my account using an old phone (rogers). Is there an option on the shop not to pick a new phone and just use an existing old phone? Thanks! Edgardo ***Edited Labels***

nujhael by I've Been Around
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Ignite Tv Cable box - Device Activation Failed

My cable box died on Sept 27, called tech support and they confirmed cable box is malfunctioning. Earliest date for a technician was Oct 01. Technical came on Oct 01, set everything up but could not activate the box. He placed a ticket and said it sh...

canaus2006 by I've Been Around
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Resolved! Rogers buy-back PVR/HD box?!?

We discontinued our TV service yesterday and so dropped off the rental PVR we had to the local store. The gentleman noticed that we also owned another PVR and HD box (DCX3510 and 700 respectively). He said SOMETHING about "We'll buy those back from y...

BFlow by I Plan to Stick Around
  • 13101 Views
  • 32 replies
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Resolved! dissatisfied with Rogers

I am writing this on behalf of my Parents who are seniors and have been customers for awhile Long story short they wanted to upgrade to the new Ignite service which would have given them a better service for the same price they are paying now The Onl...

Resolved! ROGERS CSR ASKING FOR 2 PIECES OF ID TO SET UP ACCOUNT

Hello, Just wondering if it's normal for a Rogers CSR to ask for 2 pieces of ID to setup an account and calling me from their own direct number? He has history of my Live Chat with another Rogers CSR and did offer to give me an interaction number and...

Resolved! Rogers Tablet Promotion Too Good To Be True?

I called Rogers customer service three days a go for changing my plan and an agent csr answered my call and I was able to change my plan then he offered me this promotion iPad 6 for zero dollars and tAblet fees waived for 24 months thereafter 10 $ a ...

Kyousufi by I've Been Around
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Resolved! Rogers charging for costs that I was told would not be charged

I was called on June 4th by a Rogers sales person (Abdul) for an internet deal. The promotion was that for a year the price was half (25) and that there were no installation fees. Guess how surprised I was when my first bill came in and it charged me...

andrut by I've Been Around
  • 726 Views
  • 1 replies
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Quite Impressed with Rogers

I was a Rogers customer years ago but switched away to other TV-Internet providers for reasons I won`t mention. Over 10 years later I`m back with Rogers to give them another try. Ignite TV-Internet was too compelling to ignore. I`m happy to say that ...

Darwin_II by I've Been Around
  • 845 Views
  • 2 replies
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Initial set up of Nextbox CAV10455HD -- Stuck in a loop

I'm in the process of doing the initial set up and I've been watching it cycle through boot-Ldlr-2 repeatedly for over an hour.What does it mean?? Can I unplug it and start this dance over again? ***Added Labels***

Elorlee by I've Been Here Awhile
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Poor Customer Service! - SHM Install

Here is what happend with me :1. I called the Rogers customer service on 8th april 2019 to book an appointment for home security system. They booked my appointment for 20th April between 11 to 2pm, I received a confirmation email too.On 20th April, N...

Resolved! Accessing Crave on Ignite TV app?

I subscribed to Crave on their website, but I don't know how to link it to my ignite t.v. so I can watch stuff on there. Any suggestions? *Labels Added**

Adding a third TV?

We have two TVs and two cable boxes going from two of the 4 outputs on an amplifier in the basement. We want to put a third TV in the basement. Do we have to add a third cable from output 3 to a third cable box? Or, is there a way of connecting the t...

User14 by I'm a Trusted Contributor
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Resolved! New phone same sim card?

I upgraded my phone to a new one and the new one came with a new sim card in the box. Can I just plug the old sim card in and carry on or do I need activate the new phone somehow? thanks **Edited Labels**

happzz by I've Been Around
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  • 1 replies
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Resolved! Can you Still use Scientific Atlanta Explorer 3100 PVR

I have an old one of these and my daughter just got Rogers Cable in her apartment so I was wondering if I could give this to her to use? Is it still compatible with Rogers Cable *** Added Labels ***

dmmorrow by I'm Here A Lot
  • 2218 Views
  • 2 replies
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Resolved! Reactivate

How to reactivate my cell phone     ***Edited Labels***

Asabattle by I've Been Here Awhile
  • 1838 Views
  • 3 replies
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Didn't receive the referral credit.

Hello, I received the email on Dec, show I will receive the $50 referral credit on my bill. I contact Rogers Service in January, they said my $50 credits will be shown on Feb bill. However, I didn't receive it. Thanks, ***Edited Labels***

Zeyuan by I've Been Here Awhile
  • 1896 Views
  • 7 replies
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Resolved! Service Area Expansion - Havelock Corners Woodstock

We are a unserviced section of the city of Woodstock, ON! For some reason, there are NO Rogers lines (or Bell lines) in our section of the city, therefore no cable TV, no internet. I would like to post this thread to let it be know that, as the Whos ...

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