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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

**OS Upgrades**

Hey Community! Check out the Rogers OS Upgrade page for all our device and OS schedules.

Resolved! Data Usage Overage

Hi, My billing period ends on the 18th of the month. Today my usage is 23 MB over my 150 MB limit. I use a BlackBerry Q10 since 2013 and typically I never exceed 75 MB per month. (My Jan 18th bill shows 74.93 MB) The majority of usage is via Wi-Fi. T...

HarvMan by I Plan to Stick Around
  • 10 replies


I am just readng that the Q10 uses more data. I had a bold and never had a problem. Why did Rogers not tell me this. I would have just taken a 9900 . I had an older bold. Please explain this to me. I cannot afford to increase my phone bill. Ty. Pleas...

GrannyD by I've Been Here Awhile
  • 3 replies

BBM / BB help

Hi, I just recently upgraded my phone to the Blackberry Q10 and my bbm is giving me a hard time! I have never had any problems with bbm in the past, but everytime I go to use it outside of my home it does not work. I have a data plan and I am connect...

lexus88 by I've Been Here Awhile
  • 3 replies

Sudden unexplained surge in data usage on my BBQ10

I've had my BBQ10 for about 4 months. My data usage limit is 500 MB/month. Up to now, I've never gone anywhere near that amount of usage. For example, last month (October), I used only 117 MB. I keep the phone connected to WiFi whenever possible, and...

rn_in_to by I've Been Around
  • 12 replies

Q10 and suretap

Any news on when the Q10 will be eligible for suretap mobile payments. Z10 has been approved for a while now.!! ***edited labels***

Ever_34 by I've Been Here Awhile
  • 1 replies

Resolved! Q10 data overage!!!

I purchased my Q10 a few weeks ago (upgraded from Bold 9900). The salesperson at the store warned me that the new BB10's are data hogs by holy cow!! I was usually around 100mb a month, but I'm just over half way through my billing cycle and I'm alrea...

Visual voice mail and voice mail notifications!

Native bb os 10 has visual voicemail and notification support so why is there no voicemail notifications or visual voicemail in the rogers version of the blackberry Q10? Even with the second is update,vvm and the vm notification still does not work!W...

Q10 Release

What is going on with the Q10 and there doesn't seem to by any stock? I'm in Toronto so you can't use the "They're starting in TO first" excuse. Preordered and am number 165. Don't tell me they don't have 200 units on launch day?!? ***edited labels**...

moxy by I Plan to Stick Around
  • 11 replies

Resolved! Update 10.1 for Z10

Hi does anyone know if Rogers will release the 10.1 update tomorrow along side the Q10 release. ***edited labels***

Dave88 by I've Been Around
  • 6 replies

Resolved! Z10 with BES?

Hi I loved Blackberry always, especially on the security features., for the last almost 5 years. I can't complain about most of the Blackberry devices. I am using a Bold9900 with BES. Is it possible to use BES activities on Z10, or should I wait for ...