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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! NextBox TV Listings

Is anyone else noticing that NextBox tv listings are a mess? Several listings describe programs that are supposed to be airing in real time but when I go to that cable channel there’s a completely different program being aired. This happens daily on ...

LisaVS by I Plan to Stick Around
  • 10 replies

Guide & List not working

My Guide & List buttons are not working. I have rebooted with no success. Anyone else having trouble today? *** Edited Labels ***

Jack22 by I Plan to Stick Around
  • 2 replies

Program in Guide not accurate on Channel 774 - Cine Latino

Hello, I subscribe to Cine Latino on cable 774. The films listed on the Guide do not correspond to the films being shown on cable 774. So, when the Guide indicates that "La Historia" is being shown at 2 PM, that film isn't being shown, but rather "La...

chdiamo1 by I'm Here A Lot
  • 3 replies

Resolved! SciFi channel guide is messed up

The SciFi channel (formerly the Space channel), channel 50 on my hardware (not Ignite) is incomplete and in error. For most days it shows only a generic description of the episode being shown, not details about the specific episode. This is for ALL p...

hrmckay by I Plan to Stick Around
  • 23 replies

Subscribed Channel Menus

Why is Rogers so lazy about updating the Subscribed Channels" listing on the IPG? They mess with the channels available as they try to lure us minimum cable package users with junk. Then they take stuff away without notice but DON"T UPDATE THE LISTIN...

rickwl2000 by I Plan to Stick Around
  • 3 replies

Resolved! Adult Swim channel guide messed up

The guide for the Adult Swim channel, 82 for my hardware, has a problem. The show at 9:30 pm, no matter what day or what show, always indicates it runs from 9:30 pm to 1:00 am the next day. So it says Family Guy (a half hour show) runs for three and ...

hrmckay by I Plan to Stick Around
  • 7 replies

ALL channels have disappeared??

Hi. I’m in Toronto. My Nextbox 9865HD has been showing nothing but ROD1 (ch. 115). When I hit the guide, I have access to only Rogers On Demand channels - ROD1 to ROD5 and 65535. I have tried a soft boot several times, I have tried a hard boot severa...

Techguy666 by I've Been Here Awhile
  • 4 replies

Resolved! How to go a step back with Navigatr?

When performing a search and reviewing the search results in Navigatr, if you go into one season to view the episodes, how can you go back to search results to view other season's episodes, without having to type search criteria all over again? Press...

Possible to edit my channel guide? (removing channels)

In an effort to streamline my Ignite experience, I'd like to hide channels that are either redundant, or of no interest to me in the Guide. Channels I'm looking to eliminate are religious channels, French channels, and various stingray music channels...

New Version of War of the Worlds on Rogers?

Anyone know if the new British mini series "War of the Worlds" is going to be shown somewhere on Rogers TV? I hear it's a closer adaption of the original novel by HG Wells. ***Added Labels***

Cap07 by I'm a Reliable Contributor
  • 2 replies

Browsing the Guide While Watching Live TV

Hi, Is it a fact that when you launch the guide on Ignite TV you lose your live tv feed window. That is........when scrolling thru the guide can you see still see your present channel like you can with the digital boxes. I have been told you cannot s...

sadchel by I Plan to Stick Around
  • 4 replies

Resolved! Ignite TV remote voice commands.

Is there a list somewhere on the Rogers website where you can see the voice commands that can be used with the Ignite TV service or does that come with the documentation for the remote? ***Added Labels***

Webster01 by I Plan to Stick Around
  • 19 replies

Resolved! Change date on guide

I want to see programming for days in advance. How do I change the date on the guide in Rogers ignite? ***Added Labels***

Favourites List is Missing

I have several shows marked as favourites. I know they are still flagged as a favourite because when I go to the show it gives me the option to remove as a favourite. However when I go to my Favourite List under Saved it says I have no favourites. It...

aries19ca by I Plan to Stick Around
  • 6 replies

Finding recent episodes of popular shows

Before Ignite, I could go to OnDemand and find the latest episodes of many popular shows. For example, in On Demand, I could go to CTV and find the latest episodes of Grey’s Anatomy. I never PVR’d my fave shows because I knew they were there. How do ...

Andycarl by I've Been Here Awhile
  • 2 replies

Ignite TV Guide View

I was wondering if there is a way to not show certain channels on my TV guide. Or a simple way to not show the 300 Stingray channels (does any one actually use these channels anyways?) I've tried setting the guide to show favorites only but it won't ...

Stingray Ambiance

We used to have this channel prior to switching to ignite tv, will it be available anytime soon on ignite tv? ***Added Labels***

Shifter by I've Been Around
  • 1 replies