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Resolved! Bad business practise and poor customer service

I wonder if someone has been in a similar situation and can help me calm my nerves.  I am a little panicking due to incorrect charges that could most likely affect my credit score.  I plan to wait a few days and request a credit check...   It all sta...

Mevakesh by I've Been Here Awhile
  • 6436 Views
  • 20 replies
  • 0 likes

Resolved! Account sent to Global Credit

So in short I had claimed Bankruptcy in November 2016. All creditors were notified but Rogers sent or sold my account to Global Credit. I have tried contact the agency quite often with no luck in talking with someone. Called Roger's and they were use...

Zoebako96 by I've Been Here Awhile
  • 3097 Views
  • 3 replies
  • 0 likes

Resolved! Bill payment

My question is that my bill payment was due on August 14, 2016 & I knew I wasn't going to be able to pay it at the time so I called the Billing & Payments support number and I told them that I would be able to pay the bill on the Thursday August 18, ...

SB12 by I've Been Here Awhile
  • 4566 Views
  • 11 replies
  • 0 likes

Preauthorized Payment did not get Automatically Withdrawn from Account

I signed up for Automatic Withdrawal on September 12th 2018. Bill was due on September 27th, but the money didnt come out of my account. I've called Rogers twice now, last week they said it can take a few days for the payment to be processed, to chec...

JF9 by I've Been Here Awhile
  • 3768 Views
  • 9 replies
  • 0 likes

not a valid credit card number?

I have a pay as you go phone and I'm asked to register my credit card and subscribe auto top-up again. I tried several time but the website keeps saying I didn't provide a valid credit number? I tried 2 cards. On is PC master card and the other is MB...

mzhang5 by I've Been Here Awhile
  • 9892 Views
  • 25 replies
  • 1 likes

Resolved! How to Request a Credit Limit Increase

Hello there. I've been balancing my budget book back and forth the last couple of weeks.I recently got a Phone Upgrade through Rogers, which is good.But at the moment I am in between jobs.I currently have 3 work at home Job Opportunities that may hir...

Zenarith by I've Been Here Awhile
  • 3264 Views
  • 1 replies
  • 0 likes

Resolved! Change Billing Cycle Date to Align with Payment Schedule

Before I contact account support I thought I would post my question here.  Is it possible to have your bill due date changed to something which would tie in better with the time of the month you receive your funds?  Anyone had any experience with doi...

Webster01 by I Plan to Stick Around
  • 2755 Views
  • 3 replies
  • 0 likes

Resolved! Account Suspended?

will rogers let me know if ive been suspended?        ***Added Labels***

Resolved! Bill Due Dates

A comment and/or warning.     Not for the first time I had to contact customer service with regards to due dates on my bills.  This happens on both my cell phone and cable bills.  They tend to make the due dates on a Friday.  I pay online post dating...

jinx8910 by I Plan to Stick Around
  • 5939 Views
  • 8 replies
  • 0 likes

Resolved! Need a Letter of Settlement for A Loan

Hello, I have an outstanding account was in collections now back with Rogers. I am trying to settle it but cannot get Rogers to send a letter of settlement.  This is required to release the funds to pay the outstanding balance.  Even if it says this ...

ninjatrout by I've Been Around
  • 1122 Views
  • 1 replies
  • 0 likes

Resolved! New Rogers Scam call or not?

Greetings all!   I wanted to know if the number 1-855-415-2112 Is registered to Rogers Communications and is currently offering Samsung Tab S LTE for 0 interest over a 24 month payment plan?     Thank you for your time!     ***Edited Labels***

Ocelot12 by I'm Here A Lot
  • 82574 Views
  • 29 replies
  • 0 likes

Delays in billing?

I hate to ask but seems billing is a little late this month. I usually see my bill around the 22nd of the month but there is nothing there yet. Is there a problem in the billing system?   Thnx   *** Added Labels *** 

Biollw by I'm an Advisor
  • 1474 Views
  • 3 replies
  • 0 likes

Payment Lost

Hi everyone,   I need your help with an issue that I have, I am all out of ideas, and I would appreciate any nudge towards the right direction. My issue is with my April bill for "Internet and TV". I paid it on the 16th of April from my TD account, a...

MhamadK by I've Been Here Awhile
  • 3202 Views
  • 12 replies
  • 0 likes

Strange Rogers Charge on Bank Statement

Rogers charged me but I don't have an invoice. My RBC has two charges under Rogers. One of the amounts is very random and it's not on the bills section or payments section of Rogers.   What's going on?   *** Added Labels ***

tamilboy52 by I've Been Around
  • 1990 Views
  • 1 replies
  • 0 likes

Resolved! New feature for advising expiring credit card on MyRogers

Thank you Rogers for introducing a new feature on MyRogers - right beside the balance where the payment method sits, it advises me in bold red letters that my card is expiring in June - reminds me that I need to confirm from bank when I will get it (...

BS by I'm a Senior Advisor
  • 3186 Views
  • 1 replies
  • 2 likes

MyRogers / Payment Issues

Hello,   It appears that there may be issues today with My Rogers and online payments?  I've had a hard time with accessing account features for Wireless, intermittently getting an error and kicked back to login.  When I attempted to pay my bill via ...

Chris-S by I've Been Around
  • 2509 Views
  • 4 replies
  • 0 likes

Resolved! bill has been paid online but not on here.

i paid my bill through online banking and it said online that my bill was paid. now on here it is saying i still owe money. so confused, because it even took the money out of my account. so what do i do now????     ***Edited Labels.***

cassy95 by I've Been Around
  • 6937 Views
  • 9 replies
  • 0 likes

Resolved! Normal or Overcharge?

I have the Rogers ShareEverything+ Plan and I'm paying $395 a month for my family. I just got my eBill today and it says I owe $705. I opened my account on December 26th, 2016, but it says my cycle ended on January 3rd, 2017 and January 23rd, 2017. I...

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