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Renewing Bundle - 2020

Yesterday I received an Email from Rogers telling me my Online bill was ready to view online. It also said , that my Cable discounts were expiring on June 6th, and that I should contact them.   So today I called Rogers. I was told that my old pa...

briand1956 by I've Been Around
  • 13267 Views
  • 41 replies
  • 0 likes

Gigabit now 30 up instead of 50?

This is outrageous. http://www.rogers.com/consumer/internet   Gigabit Upload 30Mbps??? From 50Mbps??? It should be more than 100Mbps or even more......      ***Edited Labels***

Customer loyalty but Rogers loyalty?

Hello,   I would like to first start this off first by saying that I have been a Rogers Wireless customer since 2002'ish and have never jumped ship, despite the questionable service I have received in the past.  Every time I have to deal with address...

Josh_ by I'm Here A Lot
  • 24364 Views
  • 87 replies
  • 9 likes

Resolved! Rogers Complaint Process

Hi All; My bill has been wrong each month for last 4 months...each month a different reason. I called already this month but they could not help b/c I was not at home with my notes and couldn't tell them how much my bill is supposed to be. I really h...

snocow by I Plan to Stick Around
  • 3209 Views
  • 16 replies
  • 0 likes

Resolved! Customer Incentives

How about creating an incentive program for existing customers. It appears all "offers" and "deals" are for new clients. After being a continuous customer for almost 25 years I think I should be rewarded for my loyalty and choice to remain with Roger...

luisfzipi by I Like it Here
  • 23417 Views
  • 24 replies
  • 5 likes

Resolved! New TV packages and Better Choice Bundles Discount

Hello. This is my first post. I’m a long time Rogers customer and I recently changed my TV package from the Digital VIP to one of the new packages. After I made that change, my Better Choice Bundles (BCB) discount dropped from 12 to 8%. I have all fo...

Toronto4 by I Plan to Stick Around
  • 9962 Views
  • 41 replies
  • 0 likes

Resolved! Discounts expiring

My package expires July 1st.  I decided to call Rogers to see what my options were.  I asked the service rep, I’m looking for in and around the same channels I have for around the same price.  It took me countless phone calls throughout the years and...

kells79 by I Plan to Stick Around
  • 23640 Views
  • 49 replies
  • 1 likes

Resolved! End of Promotion - Change in Bill

Suddenly my bill jumps 100 dollars?   Rogers wireless stupidity has finally seeped into the cable/internet side of business.suddenly,with no warning my 'deals' have expired sending my bill up 100 dollars.what a mickey mouse operation rogers is.      ...

phalkon by I Plan to Stick Around
  • 7435 Views
  • 25 replies
  • 0 likes

Wireless Plans & Pricing

Does anyone else have a problem with the outrageous prices charged for wireless plans? Many hands f us cannot afford to have data on our cells because the prices start at $90 a mth. It is just not practical. There has to be a way for them to lower th...

Ruthie58 by I've Been Here Awhile
  • 9967 Views
  • 72 replies
  • 0 likes

Promo Pricing on Standalone Internet

Feels like Rogers cheated me. I really don't know if this is the right page to vent out my anger.. but here goes..   I have made attempts to get in touch with Rogers but have not succeeded. I am not happy with the service Rogers is providing me. i kn...

hnitalia by I've Been Around
  • 1240 Views
  • 5 replies
  • 0 likes

$60 10GB BYOD changing to $65 per month.

Hey everyone!As you all remember the whole Internet Rogers and all carries had a amazing deal the $60 for 10GB offer for the BYOD. Just wanted to let everyone know come January 3rd, the $60 10GB BYOD is jumping up to $65 per month as per Rogers. $5 S...

Meowmix by I'm a Trusted Advisor
  • 10124 Views
  • 39 replies
  • 0 likes

Resolved! Rogers Did Not Apply Internet Promotion

Rogers lied multiples times internet price. I was on an internet promotion plan that I knew was expiring in February, so in December I called to see if they had a similar promotion and they did. Agent told me he applied to new promotion. I waited a c...

Theguy45 by I Plan to Stick Around
  • 904 Views
  • 1 replies
  • 0 likes

Usage Charges for Infinite Customers?

I have been an Infinite customer for several years.  Recently, I started to receive messages saying that I have usage charges for excess data.  Infinite customers do not have a limit.  What is going on?      **Labels Added**

Garth2 by I've Been Here Awhile
  • 677 Views
  • 1 replies
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Resolved! No More Shared Data Plans...?

We just came off of a 2 year shared data plan.  My wife has a phone, I have a phone.  We share the data, 6GB.  We were paying for the phones over those 2 years.  Now, after 2 years, they're paid off.  However, Rogers thinks that it's an awesome idea ...

Resolved! Rogers Ignite Internet Package Pricing - Website vs. Billed

My roommate and I bought a 1Gbps unlimited internet package from Rogers...  everything went fine except when I received the bill for this month , which goes as in the picture.     But the thing is, when I re-check on the website, the pricing for 1Gb...

Sans titre.png Inkedrogers internet plan_LI.jpg
amirul by I've Been Around
  • 4067 Views
  • 9 replies
  • 0 likes

Resolved! dissatisfied with Rogers

I am writing this on behalf of my Parents who are seniors and have been customers for awhile Long story short they wanted to upgrade to the new Ignite service which would have given them a better service for the same price they are paying now The Onl...

Resolved! Rogers Tablet Promotion Too Good To Be True?

I called Rogers customer service three days a go for changing my plan and an agent csr answered my call and I was able to change my plan then he offered me this promotion iPad 6 for zero dollars and tAblet fees waived for 24 months thereafter 10 $ a ...

Kyousufi by I've Been Around
  • 3008 Views
  • 1 replies
  • 0 likes

Resolved! Office of President Closed my Case without Calling me

Contacted retention as wife and I received very generous offer through our employer for new phone with a similar plan for slightly ($15) more per month per line.  Wanted to see if there was anything that Rogers could do as I have been with them for q...

Asdhhfdd by I've Been Around
  • 1060 Views
  • 2 replies
  • 0 likes

Resolved! 2019 Internet and TV Rate Increase

This message was at the bottom of my February cable bill:   UPCOMING CHANGE TO YOUR TV SERVICE RATEBringing you the latest TV shows, movies and sports you love to watch is what drives us toinvest in our network and programming.To support this ongoing...

OLDYELLR by I'm a Senior Advisor
  • 8294 Views
  • 26 replies
  • 0 likes

Resolved! Billing Issue - Overage Charges

Why did my minutes go to 70 to 121 minutes over it did go up by itselft i am on a tight budjet u can u lower my bills       ***Added Labels***

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