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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114171 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7051 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

How is NHL live the same price as last season?

We are looking at a significantly fewer games this season (around 2/3), with more blackouts for Canadian teams (I am lucky to only have to navigate two blackouts a season, this year will be about 5). How does Rogers justify charging the same price fo...

micredable by I Plan to Stick Around
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  • 3 replies
  • 0 likes

Rogers Wireless Offer for Frontline Healthcare Workers

Will rogers offering frontline workers something like the competitor:https://www.globenewswire.com/news-release/2020/04/27/2022402/0/en/TELUS-and-Koodo-Giving-Two-Months-Free-Wireless-Service-to-Frontline-Hospital-Workers-in-Ontario.html ***Added Lab...

Collage Student Discount!!

To Whom Ir May Concern,I heard from my Mohawk College, where I am studying, that you are eligible for a cheaper plan , especially if you are in college? ***Added Labels***

Teacher11 by I've Been Around
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Resolved! Poor Customer Service

Last week we called customer retention to find out if we qualified for a free upgrade from our iPhone 6s to iPhone 8. We were told that we could upgrade for $99 to an iPhone 8 We has been told by friends in the same situation that we should be eligib...

Patrek by I'm Here A Lot
  • 4096 Views
  • 33 replies
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Resolved! Upgrading multiple lines via Self-Serve

Hi, I currently have 2 wireless lines on a Premium tab. The main line has a device balance and the 2nd line is currently on no-term. I want to upgrade both lines to Ultra and get new hardware. However, I'm not sure how I go about doing both online at...

rizzo1 by I've Been Here Awhile
  • 2179 Views
  • 5 replies
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Double Data Promo

Hi all ! Double data promo : If I switch to the 6GB+6GB bonus, does the additionnal 6GB expires when my contract expires ? Thanks for the answer **Labels Added**

pokinstick by I've Been Around
  • 1498 Views
  • 1 replies
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Rogers not honouring 2 GB bonus in contract!!!

So I got a 4 GB + 2 GB bonus plan with an S9 for new sign ups a couple months ago online. My first month I had 6 GB available, but in my second month I only had 4 GB. I waited until today to check my data because a prompt said that the information mi...

What makes up the "Savings: Ignite Bundle" credit?

I'm having difficulty understanding my Rogers bill. While the charges are individually itemized, the bundle credit is not. According to https://www.rogers.com/customer/support/article/rocket-wi-fi-modem-overview Rogers Ignite 60 and higher packages i...

EricKat by I've Been Around
  • 1206 Views
  • 2 replies
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2 GB Bonus Data Question

I’ll make this as short as I can. First, does “bonus data” count for 24 months or just 1-2 months? If it’s 1-2 months, stop reading, if it’s 24, then read on! In November 2017 I added a line to my share everything plan. The following week, end of Nov...

raksharjun by I've Been Around
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  • 1 replies
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Credit Applied To Wrong Account

I was instructed by the RogersHelps user on Reddit to come here. I've had an unfortunate experience with Rogers lately that I'm hoping you can help solve. I cancelled a service but re-engaged with you a few days later when you gave me a great offer o...

jcccc by I've Been Here Awhile
  • 1541 Views
  • 4 replies
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Share Everything Plan - Upgrade Second Device

I'm on a share everything plan, and a few months ago, I upgraded my device at Rogers and renewed my contract. My husband shares the plan with me, and he is thinking about getting a new phone. Is there a way to get a second promotional upgrade with Sh...

sbjuliana by I've Been Around
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  • 1 replies
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Rogers' current promotion "The just for YOU event"

I find this misleading/false advertising since I never got any offer when I called in. Did anyone try calling in and got an offer? It clearly says, "It’s the Rogers Just for YOU Event, with great deals customized just for you. Ask about YOUR offers t...

gogol by I Plan to Stick Around
  • 5877 Views
  • 18 replies
  • 2 likes

Holiday Offer

Did anyone take advantage of this holiday offer? What is a No Tab plan? $20/month get unlimited Canada-wide minutes and text on a No Tab plan with a monthly bill, no term. ***Edited Labels***

Resolved! Local Rogers Advisor - legitimate salesperson?

Someone had left a flyer on my doorstep that claims they are a "Local Rogers Advisor" and have exclusive offers for Rogers internet/phone/tv services. A little research online and on the Rogers Careers' page confirmed to me that Rogers does have door...

Bordum by I've Been Around
  • 4251 Views
  • 1 replies
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Canucks vip experiences

Im a new rogers customer and i see i have 4 pts to redeem under gameplus for vip experiences at canucks games. After i have redeemed my points, how do i earb more points? *** Edited Labels ***

Lakersfan34 by I've Been Here Awhile
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Over the phone offer - Confirmation?

Not sure where to put this but here goes. I was called the other by a guy who said the internet in my building had been upgrading, and that my internet package (currently the 150u, not bundled) would be upgraded to a 500u with 100TV channels. I initi...

NicolasC by I've Been Here Awhile
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  • 8 replies
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CYBER MONDAY ONLINE PROMOTION FOR HARDWARE UPGRADE

Hi everyone! Good day! I upgraded one of my line in Share Everything plan to Note 8 yesterday (CYBER MONDAY) and there was a promotion that I could get a Samsung Gear 3 if I'm one of the 1st 300 cx who did the upgrade online. I was wondering if where...

YvaTech by I've Been Around
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  • 16 replies
  • 2 likes

Rogers GeoTxt

So today I got a welcome text from Rogers Geo-txt about how they should send me ads via SMS messages, and that I should click on the link and set my preferences. I immediately called support and they said they did NOT send this, but the text came fro...

DeanD by I Plan to Stick Around
  • 2560 Views
  • 2 replies
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Post-Shomi premium offerings

i signed up for a new contract in April 2016. As part of this, i received Shomi for free for 2 years. However, as we all know, Shomi was no more as of November 2016. Rogers therefore owes me an additional 17 months of premium content. In December, i ...

spaniard29 by I've Been Around
  • 1135 Views
  • 2 replies
  • 0 likes

Spotify Question

Je suis déjà abonné à spotify Premium jusqu'en 2018 et on m'offre spotify Premium gratuit jusqu'en 2019 (texto)Que dois-je faire pour obtenir un an additionnelMe désabonner et m'abonné de nouveau OUAjouter 1 an à mon forfait actuel ***Ajout d'étiquet...

RXF131 by I've Been Here Awhile
  • 2201 Views
  • 6 replies
  • 0 likes
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