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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Slow Internet Response Time with Ignite TV system

Does anyone else have an issue with the slow response time between their devices and the network? Initially, I thought it was an issue with the wiring from outside but the techs came and installed a completely new line from the post to the actual mod...

Jlarose99 by I Plan to Stick Around
  • 20 replies

Slow download / upload speeds with Ignite 150u

I received a new modem from Rogers (the white tower one) probably around October 2018 or so (prior to that I was using my own modem (which I bought from rogers, but switched to this rental one).. Anyhow, my family and I noticed no difference in speed...

onacor by I've Been Around
  • 8 replies

Upgraded to Gigabit Internet - Not getting package speeds

Only getting around 50Mbps down. Upload is fine. Tried wifi, hardwired to the modem, and standalone router. All the same. When i call tech support they say there is a suspension on the account. They can't explain why. They did some trouble shooting a...

Hitron Cable modem levels

Hi can some one see any issues here lol Downstream Overview Port ID Frequency (Hz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Octets Correcteds Uncorrectables Channel ID 1 579000000 256QAM 3.700 38.983 1 * 2e32 + 3188152211 14341 8077 ...

Mcmanone by I've Been Here Awhile
  • 2 replies

Ping spikes & Slow internet

Hello Guys, I would appreciate if someone can help me figure out what the issue is. I have the Rogers Gigabit unlimited. I connect up-to 15 devices on to the Rogers Wifi Modem Hitron CODA-4582. The problem started nearly 12 days ago. While I'm in a g...

ifhamb by I'm Here A Lot
  • 25 replies

severe bandwidth drop

Hello. I have a Hitron CGN3 and with 250 Mbps Rogers service I was getting consistently over 300Mbps. I put it in Bridge mode to use with my Asus -RT-N16 running Tomato. My ping and upload rate have not changed however my download rate has fallen off...

keef_ca by I'm Here A Lot
  • 7 replies

CGNM-3552 gigbit and Netgear r7000 Nighthawk

Hello all,I have a question for the community. I searched prior to posting this, but didn't find anything.I recently upgraded from ignite 100 to gigabit internet. A Rogers tech came to do my installation. I was using a netgear r7000 nighthawk router ...

circutz by I've Been Here Awhile
  • 15 replies

Resolved! Slow Streaming - post speeds

I have the 100/10 package with the AC modem connected to an RT68 in bridged mode. My internet has been unstable streaming content for the past several weeks with lots of buffering. Was fine before this. results are genreally good, downs...

Resolved! Richmond Hill Slow Evening Hours

Hey guys, this past two weeks or so I've noticed in the evening after 7-8pm, the internet gets very slow. I've run various speed tests: Rogers Speed Check,, Xfinity Speed Test, all the same results, high latency/ping, download speeds er...

gp-se by I'm an Advisor
  • 5 replies

Resolved! CGN3 Slow speed after 24hrs in bridge mode

So i am on Ignite 250u plan. My CGN3 is Connected to my AC87U Router. No issues for the past 1year. Now for the past two weeks my Speed test download speed is showing 100mbps max. So i reset CGN3 back to Modem/Router mode, connect directly and the sp...

Mayoo by I Plan to Stick Around
  • 6 replies

Resolved! Wifi signal strength in condo

I live in an 800 sq ft condo, and have the light internet plan. I cannot get much of a wifi signal in my bedroom, which is about 20 feet from the router. My router is about 1 year old and is meant for medium - large houses. I have to wait a long time...

RuruTO by I'm Here A Lot
  • 12 replies

Internet downspeed problem, can't load pages or play games.

I'm using CGN2-ROGERS Hiltron modem that is bridged to a NETGEAR router model R6050 My Internet package is Hybrid Fibre 60 & TechXpert My UPLOAD speed maintains its speed at 10-11mbps but my DOWNLOAD is changing from 1 to 70mbps and causing huge lag ...

Resolved! Low LTE bars and speed on iPhone6sPlus

I just signed up with Rogers 2 days ago and I been getting really slow LTE data speeds? Highest I'm getting is 5MBPS and I have a iPhone 6s Plus and i am from Waterloo region. I am not understanding this. Any advice? ***Edited Labels***

Fearme by I Plan to Stick Around
  • 8 replies

PS4 Internet connection speeds slow

I Just upgraded an old plan to new Rogers Ignite 100. My PS4 is connected by an ethernet LAN cable directly to the (rocket hitron) modem. The cable is CAT6 and away from any powerbars. I've opened up the recommended ports for psn on the modem and hav...

1tpt by I'm Here A Lot
  • 57 replies

internet speed 250 is false

I am supposed to have 250 download speed with rogers but all i am getting is 40 on my laptop but when i try to connect it directly to router it goes up to 94. This is false representation and i have had 2 technicians check my connection and gave me 2...

ressie by I've Been Around
  • 31 replies