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Resolved! Integrate with Apple ecosystem

Does Rogers have any future plans to allow compatibility between the existing Smart Home Monitoring system and Apple HomeKit? It would be fantastic to be able to arm the alarm, unlock the door, change the temperature and switch lights on and off usin...

JGoulding by I've Been Here Awhile
  • 2094 Views
  • 1 replies
  • 0 likes

Resolved! iPhone randomly shuts down

  Hello i have a iphone 8 with ios 11.4 and it has been shutting down randomly. Have tried doing a full clean wipe and it still does it. Try turning it on after crashing it will be in a boot loop or or show battery critical and needs to be plugged in...

Calsifer by I've Been Here Awhile
  • 2319 Views
  • 3 replies
  • 0 likes

Apple iPhone 6S+ Poor Reception

Hello!I recently got my 6S+ and ever since I've had it I've noticed that my reception has been very poor. When using LTE I could hardly open a webpage, send iMessages (they would always send as texts instead), play games, or really anything that uses...

dannyt275 by I Plan to Stick Around
  • 10704 Views
  • 18 replies
  • 0 likes

Resolved! Apple iPhone My Account App

Hi,   Currently I have two phone numbers registered under the same My Rogers account. Does anyone know how to view each account information separately on the iPhone My Account app? Once I log into My Rogers in the app, it defaults me to only one of t...

carbene by I've Been Around
  • 4675 Views
  • 9 replies
  • 0 likes

Resolved! In app purchases on games

Can I bill in app purchases for games to my Rogers account on iOS or do I have to have an I tunes store balance only?   *** Added Labels ***

cschmold by I've Been Around
  • 2836 Views
  • 2 replies
  • 0 likes

Resolved! Please fix the Anyplace TV Home Edition App

This app which used to work properly is now broken. I find it useful (when it works), but it has been broken for a long time now, is anything being done about this? Even the Fido My Account app which hadn't been updated since 2011 was updated recentl...

Tmothy12 by I'm a Regular
  • 11996 Views
  • 45 replies
  • 0 likes

Resolved! iPhone 6s not sending or receiving photos (text message)

My wife has a 6s and I have Android (S8) and we noticed that this past week she could not send or receive photos via text.  I think it still works for her using iMessage but cross platform or group messages don't seem to.   I checked that she has MMS...

davej13 by I Plan to Stick Around
  • 5925 Views
  • 4 replies
  • 0 likes

Rogers mail not pushed to ios

Something I can’t figure out happened in the last couple weeks where my Rogers mail is not being pushed or fetched to my iPhone. When it does try it gets stuck indefinitely. My laptop receives the Rogers-Yahoo mail without issues.I have deleted and r...

hadman by I've Been Around
  • 3827 Views
  • 3 replies
  • 0 likes

Restoring voicemail

I found a way to turn it off on my iPhone but can’t seem to turn it back on       **Added Labels**

Lollylmh1 by I've Been Here Awhile
  • 2377 Views
  • 3 replies
  • 0 likes

iMessages not going to text

Hello,   I have turned off the iMessage function on my phone when I am not not wifi to save data. However, messages people send me are not converted to texts. I have missed messages for hours until I returned to an area with wifi coverage as my iPhon...

martin9 by I've Been Here Awhile
  • 2321 Views
  • 1 replies
  • 0 likes

Resolved! Carrier Settings Upgrade

I have the iPhone 5s and after my last upgrade via Apple I received a message "Carrier Settings Upgrade" New settings are available.  Would you like to update them?   What is this all about?

poochgirl by I Plan to Stick Around
  • 18137 Views
  • 22 replies
  • 0 likes

Resolved! iOS 6 Problem?

Recently, my brother and I both update our iPhones to iOS 6 and when this happen, we believe my brother accidentally set up something that connected my cell phone number to his phone. now, he recieves texts and can see my conversations with some of  ...

Dare57 by I've Been Around
  • 4155 Views
  • 8 replies
  • 0 likes

Resolved! cannot block Class 0 Flash SMS messages on iPhone

There is a kind of SMS message called Class 0 or Flash SMS that pops up immediately, cannot be blocked, and ignores Do Not Disturb settings.  This is an incredibly intrusive message and is now being used by spammers.   I have an iPhone 6S with iOS 9....

SMS Message - iPhone 6S - IMG_1066.jpg Flash SMS - iPhone 6S - IMG_1067.jpg
rakerman by I've Been Here Awhile
  • 60127 Views
  • 47 replies
  • 1 likes

Resolved! iOS 9 wifi calling issue

Yesterday I have deactivated my Rogers one number to get the wifi calling to work in my iPhone 6. Since then I am being able to turn on the wifi calling in my phone but it goes away every now and then even though the wifi calling is on. Anyone else h...

Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello Everyone!       Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold c...

Meowmix by I'm a Trusted Advisor
  • 78581 Views
  • 3456 replies
  • 6 likes

Resolved! IPhone 7 not sending message, but can receive message

Got the iPhone 7 a week ago for my daughter, realized that she can receive a message but can not send one.   A background is she ported her apple account from an iPad.   Tried reset network settings, and turn off the iMessage; no luck.   Please guide...

TonyFeng by I've Been Here Awhile
  • 3667 Views
  • 3 replies
  • 0 likes

Resolved! Apple Trident Exploit

Hey Community,    We have recently learned about  multiple vulnerabilities in Apple devices which can lead to remote code execution by a malicious attacker, known as called the Apple Trident exploit.   It consists of 3 exploits that allow an attacker...

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