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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29513 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114170 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7051 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Blocking YouTube from 10.0.0.1

We have a Ignite router and I want to see if it's possible to block YouTube so that kids don't spend too much time on it. So far I tried the following steps.1. Logged into 10.0.0.12. Under Parental Control I went to managed sites.3. For URLs I entere...

Tlk175 by I've Been Around
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  • 3 replies
  • 0 likes

Internet Outage - Scarborough

Working from home right now and internet is down suddenly.Took a look outside my window and saw a Rogers guy with his truck working on the cable box outside my house. He left right after.He's been gone for 2hours and I assume he's not coming back.Hel...

sealll by I've Been Around
  • 1422 Views
  • 3 replies
  • 0 likes

Packet Loss / Issues Playing Online Games

Hi, Recently I've been having a lot of issues lately with bad lag trying to play multiple online games and after digging into some of @Datalink 's old posts I have tried to run a couple of 10 minute tests while trying to play a game in an attempt to ...

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Kiwisz by I've Been Here Awhile
  • 6425 Views
  • 35 replies
  • 1 likes

Lobby Watch channel 955 works on 9865 PVR, black on new 4K Nextbox

My condo building's Lobby Watch camera is available on channel 955. I'm the techie for my upstairs senior neighbour. She has a 9865 PVR in the livingroom and, in her reading nook, a new 4K Nextbox PVR which replaced a previous dying PVR in October. S...

Blaq by I Plan to Stick Around
  • 2569 Views
  • 3 replies
  • 0 likes

An Important Message from Rogers

I just received a cryptic email from Rogers with the above subject. Hello, This is an update about your case number C148718141. We heard from you on 10/26/2019 about a problem you were having with your Rogers Cable Television Service. We're sorry to ...

OLDYELLR by I'm a Senior Advisor
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  • 1 replies
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Channel Issues - North York

We've been having problems with channels 4, 7, 17 and 18 not loading at all on our 4642 box. We've had problems with channels 17 and 18 for a while, and a technician visiting and shortening the cables in our apartment does not seem to have cured the ...

getbascus by I've Been Here Awhile
  • 741 Views
  • 1 replies
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Breslau Ont

Down two hours. What's the problem?       ***Edited Labels***

gedbhoy by I've Been Around
  • 561 Views
  • 1 replies
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Rogers Digital TV - adding another TV

I currently have Rogers Internet and Digital TV on 2 TV's: one TV works off a Nextbox Cisco Explorer 4642HD and the other one has a Nextbox Cisco 9865HD. I wanted to find the easiest/cheapest way to connect a 3rd TV in a different room. There are no ...

atkid99 by I've Been Around
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  • 2 replies
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Cannot set PVR to Record Series - on some Channels Only

In Ottawa: I can set the PVR to record only individual episodes of programs but I cannot get it to record the series on some channels. This is only on some channels like CTV Comedy. The command to set record series is there but it does not activate a...

Danno by I Plan to Stick Around
  • 1276 Views
  • 2 replies
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Rogers Technician No Show

Hello, pretty frustrated over here. Spent and hour on the phone yesterday being transferred through 4 Rogers representative through the chat feature and finally was able to find the rep who could book a technician to come to my house between 4-6 toda...

Channel 57 BNN has Frozen

all other channels are ok. already rebooted the box, no change. help please. is there any other channel for BNN? 57 has more or less frozen out *Added Labels*

lesswords by I've Been Here Awhile
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Blocked channel - Disc Velocity

Hello forum - wonder if anyone is having the same issue as myself. Discovery Velocity channel is all of a sudden being blocked in my listings even though I'm supposed to have access to it in my cable package. I have called Rogers for assistance and h...

Krunner by I've Been Here Awhile
  • 2680 Views
  • 8 replies
  • 0 likes

Broken cable line in house?

Wondering if someone can answer this question. I have two nextbox pvr’s in my house. The one in the basement is working fine, the one in my living room will not show any channels, but will show recorded content. It also brings up the full guide for t...

Hundalei by I've Been Here Awhile
  • 1316 Views
  • 2 replies
  • 1 likes

Initial set up of Nextbox CAV10455HD -- Stuck in a loop

I'm in the process of doing the initial set up and I've been watching it cycle through boot-Ldlr-2 repeatedly for over an hour.What does it mean?? Can I unplug it and start this dance over again? ***Added Labels***

Elorlee by I've Been Here Awhile
  • 4984 Views
  • 3 replies
  • 0 likes
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